Abigail Gregory
Rochester
Summary
3+ years of progressive experience in retail management, postal operations, and technical support. Proven track record of independent leadership, having successfully managed facilities without supervision while maintaining exceptional service standards. Skilled in training and mentoring team members, resolving complex customer issues, and coordinating multi-departmental operations. Demonstrates strong technical aptitude with experience in POS systems, IT service management, and campus-wide technology support. Known for reliability, problem-solving abilities, and maintaining accuracy in high-volume, fast-paced environments.
Overview
4
4
years of professional experience
Work History
AVMS Intern
Hobart And William Smith Colleges
12.2025 - Current
- Supported administrative tasks, ensuring efficient operations within various departments. Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with team members to streamline communication processes among individuals seeking technological assistance and hardware. Gathered, organized and input information into digital database.
- Sorted and organized IT help and support tickets, requests, and communication with faculty and staff.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Enhanced team productivity by assisting with organization of project documentation. Developed effective improvement plans in alignment with goals and specifications.
Post Office Technician | Student Lead
Hobart And William Smith Colleges
01.2024 - Current
- The youngest student to advance to the position of Student Lead operating the facility independently during manager absences and serving as the primary point of contact for customer concerns and colleague support and guidance.
- Maintained accurate records in internal systems including counting and handling cash drawers, logging daily sales, and communicating regularly with carriers and customers to coordinate timely deliveries.
- Delivered high-quality customer service to a diverse campus community and concerns, assisting students, faculty, and staff with inquiries, explaining postal procedures, and issue resolution with clarity and professionalism
- Trained and supported new student employees in customer service best practices, problem-solving, and daily procedures to ensure smooth operations.
Service Desk Technician | Student Lead
Hobart And William Smith Colleges
08.2023 - Current
- Youngest student to advance to the position of Student Lead
- Created and maintained detailed support tickets in IT service management system to track customer issues, project requests, and operational concerns
- Diagnosed and troubleshooted technology problems through systematic questioning and problem-solving methodologies
- Assessed incoming support requests and efficiently routed complex issues to appropriate specialized technicians and departments
- Performed autonomous technology inspections across campus facilities, verifying equipment functionality, software currency, and escalating identified issues through proper channels
- Assisted with diverse technology needs including research tools, printing services, computer access, and multimedia equipment
Cashier, Event Coordinator
Michaels Craft Store
10.2021 - Current
- Processed multi-tender transactions using POS systems, handling cash, check, and credit card payments with accuracy
- Delivered exceptional customer service through active listening, engagement, and product expertise, resulting in positive customer experiences and providing store information
- Maintained visual merchandising standards through strategic product placement and timely restocking to drive sales engagement
- Executed daily store operations including inventory management, sanitation protocols, and recovery tasks to ensure optimal customer environment
- Resolved customer concerns using problem-solving and de-escalation techniques while maintaining positive relationships
Education
B.A. - History And Philosophy
Hobart And William Smith Colleges
Geneva, NY01.2027
Skills
- Analytical problem-solving and solution development, proficient in conflict management
- Proficient with POS systems
- Inventory management
- Interpersonal and social skills
- Project Support
- Commitment to excellence
- Microsoft Office Suite and computer skills
- Flexible schedule and dependability
- Assisting and training colleagues, Mentoring
- Maintaining productive working relationships and effective team collaboration
- Proficient in task management
Timeline
AVMS Intern
Hobart And William Smith Colleges
12.2025 - Current
Post Office Technician | Student Lead
Hobart And William Smith Colleges
01.2024 - Current
Service Desk Technician | Student Lead
Hobart And William Smith Colleges
08.2023 - Current
Cashier, Event Coordinator
Michaels Craft Store
10.2021 - Current
B.A. - History And Philosophy
Hobart And William Smith Colleges