Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Abigail Guerra

Odessa,TX

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Uber Eats
08.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Sales Associate

Bealls Inc.
01.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Administrative Assistant

Hope Alive Church
12.2019 - 08.2021
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Administered payroll duties in addition to tracking financial budgets and managing cash deposits.
  • Acquired necessary supplies for the office and church.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Lead Teller

Southwest Heritage Credit Union
06.2015 - 09.2019
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine driven approaches.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.

Administrative Assistant

Rita’s Tax Services
01.2013 - 04.2019
  • Collected client information, tax documents and payments.
  • Ensured accurate record keeping.
  • Answer phone calls and emails, schedule appointments and address client concerns.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Asset Protection Associate

Target
06.2011 - 01.2013
  • Controlled reduction of loss inventory by protecting company assets.
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.

Education

High school diploma -

Odessa High School
Odessa, TX
06.2011

Skills

  • Customer service
  • Effective time management
  • Detail-oriented data management
  • Cash transaction processing
  • Dependable and reliable
  • Complex Problem-solving
  • Effective team collaboration
  • Skilled in digital tools

LANGUAGES

English
Spanish

Timeline

Sales Associate

Bealls Inc.
01.2024 - 07.2024

Delivery Driver

Uber Eats
08.2021 - Current

Administrative Assistant

Hope Alive Church
12.2019 - 08.2021

Lead Teller

Southwest Heritage Credit Union
06.2015 - 09.2019

Administrative Assistant

Rita’s Tax Services
01.2013 - 04.2019

Asset Protection Associate

Target
06.2011 - 01.2013

High school diploma -

Odessa High School

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