ABIGAIL GUEVARA
Riverside
Summary
Motivated and hardworking professional with 8 years of experience as an administrative assistant and with exceptional customer service. Experienced with handling customer interactions and resolving issues promptly with communication and empathy to build strong customer relationships. I thrive in a fast-paced environment and prioritize multiple tasks at a time. I look forward to each day with an open mind, positive attitude, and eagerness to learn. Always a team player and respectful of my surroundings and peers.
Overview
13
13
years of professional experience
Work History
Human Resources Administrative Assistant
Santiago Communities, Inc.
06.2016 - Current
- Provide quality clerical support through data entry, document management, email correspondence.
- Answer and direct over 50 outbound and inbound calls, and relay messages to appropriate personnel.
- Support Customer Service department with tenant complaints and questions regarding payments or community rules.
- Run background checks, verify employment history and DMV records for potential new hires.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. Filed paperwork, sorted and delivered mail, and maintained office organization.
- Collect new hire and exit documentation for all employees.
- Efficiently deliver personnel information to management for potential and current employees by phone, email, or in person.
- Maintain employee privacy and protect payroll operations by keeping all information confidential.
- Respond to employee questions and requests for information in a timely and knowledgeable fashion.
- Calculate Federal/State payroll taxes and make monthly payments.
- Support with payroll processing, ensuring accurate employee compensation.
- Prepare, set pickup and delivery times for outgoing payroll.
Lead
Disneyland Resort - Goofy's Kitchen
05.2012 - 06.2016
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Handle booking of dinning reservations for large parties.
- Assist guest with concerns/complaints regarding service or procedure and try to accommodate in case of any inconvenience.
- Responsible of development and activities of cast members.
- Prepare daily documentation and reports through Excel, Outlook and other company programs.
Education
High School Diploma -
Magnolia High School
06.2010
Skills
- Spanish Interpreting
- Customer Service
- Organization and Planning
- Computer Literacy
- Administrative Support
- Specialized HR Projects
- Background Check Conduction
- Excel Spreadsheets
- Data Entry Documentation
- Multi-Line Phone Systems
Timeline
Human Resources Administrative Assistant
Santiago Communities, Inc.
06.2016 - Current
Lead
Disneyland Resort - Goofy's Kitchen
05.2012 - 06.2016
High School Diploma -
Magnolia High School
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