Abigail Gunter
Martinsville,IN
Overview
6
6
years of professional experience
Work History
Waitress
Red Lobster
Bloomington, USA
04.2025 - Current
- Upsold menu items, which resulted in an increase of average check size.
- Welcome guests to create a positive first impression and set the tone for their dining experience.
- Explain menu items and daily specials, helping customers make informed choices.
- Suggest popular dishes, drinks, and appetizers to enhance customer satisfaction and increase sales.
- Record food and beverage orders to ensure efficient service.
- Deliver orders promptly, ensuring presentation meets quality standards.
- Regularly monitor customers to address concerns or requests.
- Process cash, credit, and debit transactions.
- Keep tables, dining areas, and service stations clean and organized.
- Manage multiple tables and tasks efficiently in a fast-paced environment.
- Maintain a professional demeanor under pressure.
- Completing side work and checklists.
- Cleaning and resetting dining areas for the next day.
- Executed full closing shift procedures.
- Reconciled daily sales and processed end-of-day reports with 100% accuracy.
- Built strong relationships with long-term patrons, leading to higher table turnover.
- Maintained a loyal customer base through exceptional service, leading to frequent table requests.
Material Handler
Geodis
Clayton, USA
08.2022 - Current
- Unloading containers by hand.
- Forklift operating.
- Lifted heavy items during warehouse operations.
- Collaborated with team on conveyor to move cases from belt to pallets efficiently.
- Picked and packed online orders for e-commerce to ensure timely delivery.
- Accurately sorting and separating products onto different pallets.
- Receiving orders with an RF gun.
- Creating receipts in WMS.
- Contacting vendors via email when there is a problem with an order or packing list.
- Communicated with quality team to ensure proper stacking of items according to price list.
- Adhering to safety protocols.
- Leading the team in the team leader's absence.
- Completed Lead-U classes.
- Following the most important principle: to work hard, be nice, and stay safe.
- Basic arithmetic.
- Auditing.
Cashier
Kroger
Martinsville, USA
09.2020 - 06.2022
- Served Kroger's purpose to feed the human spirit through being friendly and caring.
- Processed sale transactions in forms of cash, credit / debit, check, and online pay.
- Collaborated with cashiers and baggers to streamline customer checkouts, enhancing overall service speed.
- Acknowledged every customer, ensuring respectful and fair treatment for all.
- Maintained clean and organized appearance of checkout areas.
- Returned shopping carts to designated areas to improve customer experience.
- Ensured cleanliness of restrooms and break rooms for customer and employee satisfaction.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05-2022
Skills
- Forklift certification (stand up & dock stocker)
- Customer service
- Food Safety Knowledge
- POS System Proficiency
- Manual lifting
- Cash handling
- Menu Knowledge
- Availability to work flexible hours
- Time Management
- Attention to detail
- Problem-Solving
- Dependability
- Willingness to learn and grow
- Humility
- Leadership
- Communication
- Interpersonal skills
- Conflict resolution
- Upselling techniques
- Physical Stamina
- Alcohol / Tobacco permit
- Attention to Detail
Timeline
Waitress
Red Lobster
04.2025 - Current
Material Handler
Geodis
08.2022 - Current
Cashier
Kroger
09.2020 - 06.2022
High School Diploma -
Martinsville High School