Overview
Work History
Education
Skills
Timeline
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Abigail Gunter

Martinsville,IN

Overview

6
6
years of professional experience

Work History

Waitress

Red Lobster
Bloomington, USA
04.2025 - Current
  • Upsold menu items, which resulted in an increase of average check size.
  • Welcome guests to create a positive first impression and set the tone for their dining experience.
  • Explain menu items and daily specials, helping customers make informed choices.
  • Suggest popular dishes, drinks, and appetizers to enhance customer satisfaction and increase sales.
  • Record food and beverage orders to ensure efficient service.
  • Deliver orders promptly, ensuring presentation meets quality standards.
  • Regularly monitor customers to address concerns or requests.
  • Process cash, credit, and debit transactions.
  • Keep tables, dining areas, and service stations clean and organized.
  • Manage multiple tables and tasks efficiently in a fast-paced environment.
  • Maintain a professional demeanor under pressure.
  • Completing side work and checklists.
  • Cleaning and resetting dining areas for the next day.
  • Executed full closing shift procedures.
  • Reconciled daily sales and processed end-of-day reports with 100% accuracy.
  • Built strong relationships with long-term patrons, leading to higher table turnover.
  • Maintained a loyal customer base through exceptional service, leading to frequent table requests.

Material Handler

Geodis
Clayton, USA
08.2022 - Current
  • Unloading containers by hand.
  • Forklift operating.
  • Lifted heavy items during warehouse operations.
  • Collaborated with team on conveyor to move cases from belt to pallets efficiently.
  • Picked and packed online orders for e-commerce to ensure timely delivery.
  • Accurately sorting and separating products onto different pallets.
  • Receiving orders with an RF gun.
  • Creating receipts in WMS.
  • Contacting vendors via email when there is a problem with an order or packing list.
  • Communicated with quality team to ensure proper stacking of items according to price list.
  • Adhering to safety protocols.
  • Leading the team in the team leader's absence.
  • Completed Lead-U classes.
  • Following the most important principle: to work hard, be nice, and stay safe.
  • Basic arithmetic.
  • Auditing.

Cashier

Kroger
Martinsville, USA
09.2020 - 06.2022
  • Served Kroger's purpose to feed the human spirit through being friendly and caring.
  • Processed sale transactions in forms of cash, credit / debit, check, and online pay.
  • Collaborated with cashiers and baggers to streamline customer checkouts, enhancing overall service speed.
  • Acknowledged every customer, ensuring respectful and fair treatment for all.
  • Maintained clean and organized appearance of checkout areas.
  • Returned shopping carts to designated areas to improve customer experience.
  • Ensured cleanliness of restrooms and break rooms for customer and employee satisfaction.

Education

High School Diploma -

Martinsville High School
Martinsville, IN
05-2022

Skills

  • Forklift certification (stand up & dock stocker)
  • Customer service
  • Food Safety Knowledge
  • POS System Proficiency
  • Manual lifting
  • Cash handling
  • Menu Knowledge
  • Availability to work flexible hours
  • Time Management
  • Attention to detail
  • Problem-Solving
  • Dependability
  • Willingness to learn and grow
  • Humility
  • Leadership
  • Communication
  • Interpersonal skills
  • Conflict resolution
  • Upselling techniques
  • Physical Stamina
  • Alcohol / Tobacco permit
  • Attention to Detail

Timeline

Waitress

Red Lobster
04.2025 - Current

Material Handler

Geodis
08.2022 - Current

Cashier

Kroger
09.2020 - 06.2022

High School Diploma -

Martinsville High School
Abigail Gunter