Abigail Hagemann
Burlington,WI
Summary
Experienced with customer interaction, ensuring comprehensive understanding of client concerns. Utilizes effective communication techniques to deliver high-quality service. Knowledge of efficient problem-solving methods to maintain customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Consultant
We Energy
02.2019 - Current
- Began my career in Telle Collections, assisting customers with credit inquires with options to maintain services and establish a pay agreement
- October 2019, I was hired as a Customer Service Consultant to receive all incoming gas, electric and steam calls from customers and to provide necessary information to ensure all questions and concerns have been addressed along with verifying customer satisfaction
- I accepted a work assignment to join the Small Business Center March of 2021, where I continued to provide customer service to small business owners. By year end, I was promoted to SRT (aka Senior Customer Consultant) providing analytical analysis to management and team members to better customer interactions and process, in addition to resolving escalated matters
- October 2022, I transitioned from the Care Center to Field Operations as a Residential Energy Service Consultant
- Effective September 2024, I was promoted to Energy Service Consultant while maintaining residential work requests as well as provide project management for commercial customers within the Burlington Service Center area.
Office Assistant
Fiber-Tech
01.2016 - 02.2019
- Worked closely with the Owner, Plant Manager and Team Leads to prepare schedules for employees, created purchase orders and watched over efficiency of departments
- Also, responsible for logistics of inbound/outbound freight, along with daily and monthly audits of inventory
- Additional duties included, preparing accounts payable/receivable, employee engagement
- Providing communication to customer/vendors via written and orally through daily operation responsibilities
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associates - Supervisory Mangement
Gateway Technical College
Kenosha, WI05.2008
Skills
- Call center experience
- Complaint handling
- Customer service
- Critical thinking
- Team collaboration
- Verbal and written communication
- Customer relations
- Team development
Timeline
Customer Service Consultant
We Energy
02.2019 - Current
Office Assistant
Fiber-Tech
01.2016 - 02.2019
Associates - Supervisory Mangement
Gateway Technical College
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