Abigail Hale
Palmetto
Summary
Dynamic Office Manager and Sales Professional with over 8 years of experience thriving in fast-paced environments. Proficient in QuickBooks and Microsoft Office to streamline financial and administrative operations. Recognized for exceptional organizational skills, effective communication, and a strong work ethic that drives team success. Earned an Associate of Science in Criminal Justice and am currently pursuing a Bachelor of Science in Psychology, providing a strong educational foundation in human behavior, communication, ethics, and client relations. Certified in CPR, AED, and First Aid, demonstrating a commitment to safety and preparedness in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales & Service Manager
Icon Golf Carts of Tampa Bay
2025.02 - Current
- Oversaw parts and golf cart sales, enhancing customer satisfaction and driving revenue
- Managed incoming phone calls to ensure prompt customer support
- Provided assistance to walk-in customers in the office
- Manage golf cart service appointments and claims
- Coordinate and schedule appointments
- Generate customer invoices
- Handled financial transactions, ensuring accuracy and compliance with company policies
- Communicated with vendors to procure necessary parts
- Employ QuickBooks for meticulous financial record-keeping
Intake & Insurance Specialist
Counseling On Call, LLC
2025.10 - 2026.01
- Facilitated client intakes, verified insurance coverage, and processed claims to ensure timely access to services.
- Delivered compassionate support during intake processes, creating a welcoming atmosphere that fostered trust and engagement.
- Maintain and update confidential client records in the EHR system under HIPAA guidelines.
- Coordinated with therapists and management to enhance communication and streamline client care.
- Handle billing follow-ups, data entry, and general administrative tasks.
- Answer and direct incoming calls, providing information and support to clients.
Office Manager/Sales Manager
Mid State Carts
2024.04 - 2025.02
- Oversaw parts and golf cart sales, driving revenue and maintaining accurate inventory levels
- Employ QuickBooks for meticulous financial record-keeping
- Manage financial transactions
- Generate customer invoices
- Managed incoming phone calls, ensuring prompt and accurate responses to customer inquiries
- Provided exemplary service to clients, enhancing customer satisfaction and loyalty
- Assist walk-in customers at the office
- Coordinate and schedule appointments
- Liaise with vendors for parts procurement
OFFICE MANAGER/SALES
Stunzeed Auto Stylez
2021.10 - 2024.04
- Utilize QuickBooks for financial record-keeping
- Managed financial transaction processing to ensure accuracy in records
- Created and issued invoices for customer transactions
- Entered and organized data in Excel and Microsoft Office applications for efficient record-keeping
- Warmly greet and assist customers
- Coordinated appointments for clients and staff to streamline scheduling and improve service delivery
- Participated in sales activities to promote products and services
- Oversee inventory management
OFFICE ASSISTANT/SALES
Wholesale golf carts
2019.05 - 2021.10
- Managed incoming phone calls to ensure prompt customer support
- Provided exemplary customer service
- Assisted walk-in customers to enhance their experience and address inquiries
- Coordinate and schedule appointments
- Generate customer invoices
- Employ QuickBooks for meticulous financial record-keeping
- Manage financial transactions
- Liaised with vendors for timely parts procurement, facilitating smooth operations
- Oversee parts and golf cart sales
Education
Associate of Science - Criminal Justice
St. Petersburg College
St. Petersburg, FL2023-12
Bachelor of Science - Psychology
St. Petersburg College
St. Petersburg, FL2026-12
High School Diploma -
Lake Weir High School
Ocala, FL2018-05
Skills
- Sales operations
- Client acquisition
- Sales presentations
- CRM software
- Microsoft outlook, word, and Excel
Certification
- PERSONAL LINES 20-44 XCEL Solutions
- CPR, AED, AND FIRST AID National CPR Foundation Oct 2024 - Oct 2026
Timeline
Intake & Insurance Specialist
Counseling On Call, LLC
2025.10 - 2026.01
Sales & Service Manager
Icon Golf Carts of Tampa Bay
2025.02 - Current
Office Manager/Sales Manager
Mid State Carts
2024.04 - 2025.02
OFFICE MANAGER/SALES
Stunzeed Auto Stylez
2021.10 - 2024.04
OFFICE ASSISTANT/SALES
Wholesale golf carts
2019.05 - 2021.10
High School Diploma -
Lake Weir High School
Associate of Science - Criminal Justice
St. Petersburg College
Bachelor of Science - Psychology
St. Petersburg College