Abigail Hankins
Hueytown,AL
Summary
Friendly and organized with positive attitude and excellent communication abilities. Possesses understanding of office software and clerical tasks, including managing guests and handling inquiries. Committed to enhancing office efficiency and providing outstanding customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ace Hardware
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Front Office Clerk
Piggly Wiggly Hueytown
05.2023 - 02.2024
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
No Degree - Social Work
University of Alabama At Birmingham
Birmingham, AL05-2028
High School Diploma -
Hueytown High School
Hueytown, AL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Relationship building
- Active listening
- Customer relations
Timeline
Sales Associate
Ace Hardware
07.2024 - Current
Front Office Clerk
Piggly Wiggly Hueytown
05.2023 - 02.2024
No Degree - Social Work
University of Alabama At Birmingham
High School Diploma -
Hueytown High School
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