Abigail Hardy
Dayton,OH
Summary
Results-oriented sales professional who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, education and customer service. Excellent interpersonal and time management skills.
Overview
5
5
years of professional experience
Work History
Director of Business Development
Stretto
08.2024 - 08.2025
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Traveled to clients law practices to help them and their team to not only learn the software, but to understand their day to day workflow to optimize their use of the system.
- Attended NACBA and other conferences to speak to potential and current clients about upcoming releases and to speak about current tools to help boost retention and increased use of products.
- Managed a portfolio of top clients to build strong relationships and encourage retention.
Telephonic Account Executive
Lexis Nexis
05.2023 - Current
- Completed the entire sales process through discovery, demonstration of product, deliberation and closing.
- Prospected to discover new business clients of over 100 accounts.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers. Generated 15 to 20 new opportunities per week of perspective clients.
- Building quotes for clients based on their specific specifications and needs with adequate pricing.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Senior Account Representative
Kapitus
08.2021 - 05.2023
- Consistently met monthly goals, which totaled $250,000 monthly in revenue.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Trained and coached sales team members servicing over 100 accounts with new accounts added monthly.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
- Facilitated the sales quote and proceeded to close the deal via contract.
- Achieved over $1M in quarterly sales by establishing partnerships with clients across the US and Canada.
- Handled inbound leads and gathered documents which were then sent to out closers once loan approval was obtained.
Receptionist
Funeral Vue
03.2020 - 01.2021
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Packed, Itemized and shipped purchased products.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept records in CRM to maintain customer data.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
Master of Arts - Administration
Miami University
Oxford, OH05-2021
Bachelor of Arts - Music Education
Miami University
Oxford, OH05-2020
Skills
- Project Management
- Inbound and Outbound Leads
- Lead Prospecting
- Market and Competitive Analysis
- Sales Expertise
- Team Training
- Closing Skills
- Account Management
- Client Satisfaction Management
- Pipeline Development
- Interpersonal Communication Skills
- Performance Goals
- Warm Calling
Timeline
Director of Business Development
Stretto
08.2024 - 08.2025
Telephonic Account Executive
Lexis Nexis
05.2023 - Current
Senior Account Representative
Kapitus
08.2021 - 05.2023
Receptionist
Funeral Vue
03.2020 - 01.2021
Master of Arts - Administration
Miami University
Bachelor of Arts - Music Education
Miami University
Similar Profiles
Amanda MatonicAmanda Matonic
Executive Assistant at StrettoExecutive Assistant at Stretto
George GontesGeorge Gontes
Banking Operations Analyst I at StrettoBanking Operations Analyst I at Stretto
Kimberly NolteKimberly Nolte
UX Researcher at StrettoUX Researcher at Stretto
Aniruth GadeAniruth Gade
Project Manager at Infosys LimitedProject Manager at Infosys Limited
Marcquis BatemanMarcquis Bateman
X Ray Tech at Orthopedic Associates Of Southwest OhioX Ray Tech at Orthopedic Associates Of Southwest Ohio