Abigail Harling
Highland,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable in standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Motivated leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Knowledgeable Baker with expertise in cakes, cookies and pastries. Team player with solid management and training experience.
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
3
3
years of professional experience
Work History
Barista
Marriott Courtyard
Hammond, IN
05.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Manager
Lil Coffee Cabin
Highland, IN
04.2022 - 08.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed barista staff, ensuring proper training and scheduling.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Implemented strategies for cost savings in areas like labor costs or supply ordering.
- Collaborated with other departments within the organization to coordinate activities that would benefit the overall business objectives.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Arranged merchandise and built eye-catching displays to increase sales.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Trained new employees to perform duties.
Counter Sales Associate
Sweet Moon Macaron
Griffith, IN
01.2021 - 10.2021
- Greeted customers in a friendly and professional manner.
- Assisted customers with inquiries regarding products, services, and store policies.
- Processed customer orders accurately and efficiently.
- Assisted Head Baker in prepping ingredients for daily baking needs.
- Maintained inventory of baked goods, including tracking stock and ordering supplies as needed.
- Cleaned and organized the kitchen area on a regular basis.
- Monitored ovens to ensure that products were cooked evenly and at appropriate temperatures.
- Operated commercial mixers, blenders, slicers, grinders, sheeters and other equipment used in baking processes.
- Followed safety protocols when handling sharp objects such as knives or cutters.
- Stored all finished products properly to maintain freshness and quality standards.
- Restocked shelves with freshly-baked items throughout the day.
- Adhered to food safety guidelines while preparing ingredients or assembling dishes.
- Assembled bakery displays for customers including arranging product on trays or plates.
- Organized raw materials required for baking process such as flour, sugar, eggs.
- Packaged baked goods for sale in store or delivery orders.
Seasonal Sales Associate
Lowe’s Home Improvement
Schererville, IN
01.2021 - 10.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Highland High School
Highland, IN05.2020
Skills
- Table Bussing
- POS Systems
- Coffee Expertise
- Ordering Procedures
- Opening and Closing Duties
- Cash Handling
- Food Running
- Beverage Preparation
- Food Preparation
- Espresso Machine Operation
- Menu Memorization
- Up-Selling
- New Hire Training
- Speedy and Efficient
- Professional Demeanor
- Solid Problem Solver
- Active Listener
- Performance Improvement
- Safe Food Handling
- Team Leadership
- Retail Management
- Cash Register Operation
- POS System Operation
- Friendly and Outgoing
- Team Player
- Inventory Management
- Product Displays
- Exceptional Customer Service
- Excellent Math Skills
- Positive and Professional
- Safe Food Handling Practices
Timeline
Barista
Marriott Courtyard
05.2023 - Current
Manager
Lil Coffee Cabin
04.2022 - 08.2023
Counter Sales Associate
Sweet Moon Macaron
01.2021 - 10.2021
Seasonal Sales Associate
Lowe’s Home Improvement
01.2021 - 10.2021
High School Diploma -
Highland High School