Years of professional experience
Abigail Harper
Basking Ridge,NJ
Summary
Strong leader and analytical problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
Work History
Business Center & Employee Services Intern
PSEG
06.2022 - 08.2023
- Provided relevant, supportive, and constructive feedback, identifying 10+ steps that needed to be taken and documenting workflow checklists to be used for future interns.
- Tracked employee overpayments in Payroll and SAP and interpreted trends in each system
- Created organized filing system to manage department documents more efficiently through shared computer files.
- Researched discrepancies to assist with customer inquiries.
- Answered phone calls and emails to handle customer concerns and complaints daily.
Head Waitress
Springdale Golf Club
04.2021 - 05.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 4 - person wait staff who attended to specific needs of countless customers daily for private club-house restaurant with social relevancy and intentionality
Associate
Lucky Brand Jeans
11.2020 - 03.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Displayed product price information to customers, enhance customer experiences and boost sales while meeting $400 merchandise quota
Education
Bachelor of Science - Management
The College of New Jersey
Trenton, NJ05.2023
Skills
- Business Promotion
- Record Retrieval
- Information Processing
- File Management
- International Business
- Professional Development
- Email Correspondence
- Organizational Systems
- MS Office
- Interpersonal Communication
- Multitasking Abilities
Timeline
Business Center & Employee Services Intern
PSEG
06.2022 - 08.2023
Head Waitress
Springdale Golf Club
04.2021 - 05.2023
Associate
Lucky Brand Jeans
11.2020 - 03.2021
Bachelor of Science - Management
The College of New Jersey