Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abigail Harris

Oxford,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

VA Caregiver

VA Caregiver Program
Harker Heights, TX
10.2022 - 07.2025
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Customer Service Representative

Sitel
Harker Heights, TX
08.2022 - 02.2023
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Administrative Assistant

Alabama Department of Veterans Affairs
Anniston, AL
03.2021 - 07.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Patient Service Advocate

Quality of Life Health Services
Anniston, AL
09.2020 - 03.2021
  • Assisted with the coordination of care for patients by connecting them with appropriate resources and services.
  • Greeted patients upon arrival and verified patient information to ensure accuracy.
  • Conducted follow-up calls with patients after they had received treatment or services provided by the healthcare facility.
  • Provided exceptional customer service while responding to inquiries, scheduling appointments, and resolving issues in a timely manner.
  • Managed administrative tasks such as filing paperwork, scheduling appointments, and preparing documents for review.
  • Maintained accurate records of all patient interactions including phone calls, emails, and in-person visits.
  • Facilitated communication between physicians, nurses, pharmacists, families, caregivers, and other healthcare providers.
  • Identified any discrepancies between insurance coverage and medical bills to resolve payment disputes quickly and efficiently.
  • Researched insurance plans available for potential new patients.

Accounts Payable Administrative Assistant

Fields and Gossett Realty
Pell City, AL
04.2020 - 09.2020
  • Created new vendor profiles in accounting system as needed.
  • Monitored credit card usage, reconciling charges on a monthly basis.
  • Updated aging report regularly and tracked open invoices due for payment.
  • Analyzed financial documents including ledgers and account balances.
  • Prepared weekly checks for payment to vendors, ensuring timely delivery.
  • Reconciled monthly vendor statements and resolved any discrepancies.
  • Assisted in month-end close activities including preparing journal entries, accruals, reconciliations and other analyses as required.

Education

High School Diploma -

Traverse City High School
Traverse City, MI
05-1983

Skills

  • Medication administration
  • Client transportation
  • Care plan development
  • Dietary preparation
  • Emotional support
  • Healthcare compliance
  • Problem solving
  • Time management
  • Communication skills

Languages

Spanish
Limited

References

References available upon request.

Timeline

VA Caregiver

VA Caregiver Program
10.2022 - 07.2025

Customer Service Representative

Sitel
08.2022 - 02.2023

Administrative Assistant

Alabama Department of Veterans Affairs
03.2021 - 07.2022

Patient Service Advocate

Quality of Life Health Services
09.2020 - 03.2021

Accounts Payable Administrative Assistant

Fields and Gossett Realty
04.2020 - 09.2020

High School Diploma -

Traverse City High School

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