Abigail Hatton-Ward
Orlando,FL
Summary
Hardworking and reliable employee with strong ability in caring for others in their time of need. Loves spending quality time making resident feel loved and appreciated.
Overview
10
10
years of professional experience
Work History
Gentiva Hospice
CNA
Orlando, FL
08.2023 - Current
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Performed personal hygiene activities such as bathing, grooming, dressing and undressing and toileting assistance.
- Assisted with ambulation and transfers using proper body mechanics techniques.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
Home Health and Hospice
Solstice
Sat Lake City , UT
03.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Planned optimal meals based on established nutritional plans.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Hospice Certified Nursing Assistant
Suncrest Hospice
Sat Lake City , UT
03.2020 - 01.2021
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Used mobility devices and Hoyer equipment to transport patients.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Administered personal nursing assistance in pre- and post-operative situations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
CNA - Memory Care
Spring Gardens Senior Living
Holladay, UT
05.2019 - 03.2020
- Assist memory care patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care.
- Measure and record patient vital signs.
- Help make a relaxing environment for resident and family members.
- Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents.
- Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given.
- Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- Turned bedfast patients to avoid bedsores or gave enemas, massages, alcohol rubs and compresses.
- Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
- Used mobility devices and Hoyer equipment to transport patients.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Supervisor
Carters
Salt Lake City, UT
12.2017 - 12.2018
- Manage retail staff, among which includes people working on the floor, and the cashiers
- Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
- I made sure pricing is correct
- I worked on store displays
- Trained employees
- Approve contracts with store vendors
- Maintain inventory and ensure items are in stock
Teacher
1996
Holladay, UT
04.2016 - 01.2017
- Monitors all children under care while parents are at work.
- Ensures that children are safe and well behaved.
- Designs craft projects and other creative activities for children to complete.
- Provides snacks and meals for children.
- Makes sure daycare center is clean and organized.
- Takes children to nearby park or oversees recess as they play outside.
- Monitors interactions between children to ensure there are no fights or disputes.
- Disciplines children when necessary.
- Provides updates to parents on children’s behavior and progress.
- Administers first aid when necessary.
- Comforts children who are homesick or upset
Technical Support Representative
CenturyLink
Salt Lake City, UT
01.2015 - 11.2015
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
Rover
1996
Holladay, UT
01.2014 - 06.2014
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. - Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
Education
High School Diploma -
Olympus High School
Salt Lake City, UT2014
Some College (No Degree) - Health
Salt Lake Community College
Salt Lake City, UTSkills
- CNA Certificate
- FIrst Aide Certificate
- Food Handlers Permit
- Direct patient care and advocacy
- Patient and caregiver education
- Career development
- Career advising
- Childcare management
- Memory disorders
- Patient care standards
- Physical care needs
- Emotional care
- Acute care
- Rehabilitative care
- Med Tech
- Quality patient care
- Senior citizen care
- Emergency medical care
Timeline
Gentiva Hospice
CNA
08.2023 - Current
Home Health and Hospice
Solstice
03.2021 - Current
Hospice Certified Nursing Assistant
Suncrest Hospice
03.2020 - 01.2021
CNA - Memory Care
Spring Gardens Senior Living
05.2019 - 03.2020
Supervisor
Carters
12.2017 - 12.2018
Teacher
1996
04.2016 - 01.2017
Technical Support Representative
CenturyLink
01.2015 - 11.2015
Rover
1996
01.2014 - 06.2014
High School Diploma -
Olympus High School
Some College (No Degree) - Health
Salt Lake Community College