Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Abigail Head

Seattle

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. A hardworking student who strived to excel in academics and heavily involved. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Host

JOEY Restaurant Group
Seattle
07.2024 - Current
  • Ensured compliance with health and safety regulations within the restaurant.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Took reservations over phone and in person.
  • Informed patrons of specialties and features.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Spoke with patrons to drive satisfaction with food and service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed dining room layout to maximize efficiency of staff members.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Directed patrons to lounges and waiting areas.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Host

Bamboo Sushi
Seattle
01.2024 - 07.2024
  • Took reservations over phone and in person.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Informed patrons of specialties and features.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accepted payments from guests for dine-in and take-out foods.
  • Answered telephone to provide dining information and take reservations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Provided excellent customer service by anticipating customer needs.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Took reservations from patrons by phone or online.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Spoke with patrons to drive satisfaction with food and service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Server

JOEY Restaurant Group
06.2023 - 08.2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Swim Instructor

All Star Swim Academy
06.2022 - 08.2022
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Adapted teaching techniques to different learning styles.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Developed and implemented lesson plans based on individual student needs.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Implemented proper safety protocols and emergency response plans.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Assisted with coordinating and running special events and competitions.
  • Provided emergency first aid and CPR as needed.
  • Demonstrated proper form and technique to prevent injury.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Promoted safe and inclusive environment for club clients and members.

Internship Student

Steven Horsford Campaign
05.2021 - 07.2021
  • Produced high-quality documents, spreadsheets and presentations for internal and campaign improving needs
  • Helped with administrative support by managing call centers and making calls to those on the campaigns call list
  • Analyzed problems, identified solutions and made decisions.
  • Collaborated in professional team settings to promote the campaign.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.
  • Interacted with voters by phone, email or in-person to provide information about Steven Horsford's Campaign and ideals
  • Contributed to content creation for campaign speeches

Education

Bachelor of Arts - Political Science

University of Washington
Seattle, WA
06.2026

Bachelor of Arts - Communication

University of Washington
Seattle, WA
06-2026

High School Diploma -

Basic Academy of Int'l Studies High School
Henderson, NV
05.2022

Skills

  • Obtaining Information
  • Social Media Content Creation
  • Group Assistance
  • Positive Reinforcement Strategies
  • Creating a friendly work environment
  • Companionable and sympathetic
  • Communication
  • Problem-solving abilities
  • Resourceful
  • Critical Thinking
  • Creative
  • Sales Expertise
  • Food Sales and Promotion
  • Quality Control
  • Process Payments
  • Stocking and Replenishing
  • Greet Guests
  • Service Prioritization
  • Social Perceptiveness
  • High-Energy and Stamina
  • Sales Techniques
  • Age Verification
  • Food Safety Oversight
  • Active Listening
  • Research skills
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Time management
  • Analytical thinking
  • Relationship building
  • Continuous improvement

Personal Information

Title:

Timeline

Host

JOEY Restaurant Group
07.2024 - Current

Host

Bamboo Sushi
01.2024 - 07.2024

Server

JOEY Restaurant Group
06.2023 - 08.2023

Swim Instructor

All Star Swim Academy
06.2022 - 08.2022

Internship Student

Steven Horsford Campaign
05.2021 - 07.2021

Bachelor of Arts - Political Science

University of Washington

Bachelor of Arts - Communication

University of Washington

High School Diploma -

Basic Academy of Int'l Studies High School

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Abigail Head