Abigail Head
Seattle
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach. A hardworking student who strived to excel in academics and heavily involved. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Guest Service
JOEY Restaurant Group
Seattle
07.2024 - Current
- Managed phone and in-person reservations to optimize seating arrangements.
- Coordinated with kitchen and serving staff to effectively manage dining details and resolve concerns.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Informed patrons of specialties and features.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Engaged with patrons to evaluate and improve satisfaction with dining experience.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Cultivated long-term relationships with customers to create opportunities for repeat business.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed dining room layout to maximize efficiency of staff members.
- Collaborated with team members to complete various tasks that supported overall operations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Ensured compliance with health and safety regulations within the restaurant.
Political Campaign Intern
Newman Partners
Seattle
09.2025 - 12.2025
- Assisted with campaign development and execution for diverse clients.
- Assisted in developing and implementing campaign strategies.
- Supported media relations by facilitating interviews, press conferences, and managing social media campaigns to increase campaign visibility.
- Developed engaging content for newsletters and promotional materials to effectively communicate campaign messages.
- Conducted market research to identify audience trends and preferences.
- Collaborated with team members to brainstorm creative marketing strategies.
- Coordinated events to enhance awareness of campaign goals and foster community engagement.
- Created surveys used to collect feedback from participants at events hosted by the campaign.
- Maintained accurate records of all contacts made during outreach activities.
Host
Bamboo Sushi
Seattle
01.2024 - 07.2024
- Coordinated with kitchen and serving staff to manage dining details and resolve concerns.
- Engaged with patrons to create a welcoming atmosphere and address inquiries or concerns.
- Provided information about daily specials and menu features to enhance guest experience.
- Delivered customer service by anticipating and responding to needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Accepted payments from guests for dine-in and take-out foods.
- Communicated with guests to ensure satisfaction with their dining experience and gather feedback.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Ensured compliance with health and safety regulations within the restaurant.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted restaurant staff in setting up events to ensure smooth execution.
Server
JOEY Restaurant Group
06.2023 - 08.2023
- Welcomed guests upon arrival to create a positive dining atmosphere.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items, increasing overall sales and enhancing customer dining experience.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Ensured order efficiency and accuracy through effective communication with kitchen staff, contributing to high customer satisfaction and positive feedback.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up for various events, adhering to strict service standards to meet diverse customer needs.
Swim Instructor
All Star Swim Academy
06.2022 - 08.2022
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Implemented proper safety protocols and emergency response plans.
- Provided emergency first aid and CPR during incidents.
- Guided new swim instructors in effective teaching methods during training sessions.
- Collaborated with swim team coaches to develop successful training plans.
- Adapted classes to meet needs of participants with varying fitness levels.
- Fostered safe and inclusive environment for all club clients and members.
- Supported pool operations by setting up and maintaining cleanliness of pool deck and public areas, ensuring safety during closure.
- Demonstrated proper form and technique to prevent injury.
Internship Student
Steven Horsford Campaign
05.2021 - 07.2021
- Engaged with voters via phone, email, and in-person to share information about Steven Horsford's campaign and values
- Collaborated with team members to effectively promote the campaign's message and initiatives
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Produced high-quality documents, spreadsheets and presentations for internal and campaign improving needs
- Reviewed issues to determine effective solutions for the campaign.
- Provided administrative support by managing call centers and contacting campaign supporters on the call list
- Contributed to content creation for campaign speeches
Education
Bachelor of Arts - Political Science
University of Washington
Seattle, WA06-2026
Bachelor of Arts - Communication
University of Washington
Seattle, WA06-2026
High School Diploma -
Basic Academy of Int'l Studies High School
Henderson, NV05-2022
Skills
- Guest Experience Enhancement
- Customer service
- Greet Guests
- Service Prioritization
- Sales Techniques
- Transaction Management
- Quality Control
- Stocking and Replenishing
- Social Media Content Creation
- Obtaining Information
- Research skills
- Market Trend Analysis
- Problem-solving abilities
- Critical Thinking
- Analytical thinking
- Time management
- Team collaboration
- Relationship building
- Continuous improvement
- Empathy in Service
- Active Listening
- Social Perceptiveness
- Conflict resolution
- Communication
- Resourceful
- High-Energy and Stamina
- Creative
- Positive Reinforcement Strategies
- Compliance Adherence
Personal Information
Title:
Education
other
Timeline
Political Campaign Intern
Newman Partners
09.2025 - 12.2025
Guest Service
JOEY Restaurant Group
07.2024 - Current
Host
Bamboo Sushi
01.2024 - 07.2024
Server
JOEY Restaurant Group
06.2023 - 08.2023
Swim Instructor
All Star Swim Academy
06.2022 - 08.2022
Internship Student
Steven Horsford Campaign
05.2021 - 07.2021
Bachelor of Arts - Political Science
University of Washington
Bachelor of Arts - Communication
University of Washington
High School Diploma -
Basic Academy of Int'l Studies High School