Abigail Helland
Chippewa Falls,Wisconsin
Summary
Diligent professional focused on providing optimal services to clients and caseworkers through personalized assistance and care. Proficient in organization, documentation, communication and managing under diverse conditions.
Overview
13
13
years of professional experience
Work History
Care Coordinator/ Office Manager
Second Springs Care LLC
04.2014 - Current
- Monitored, tracked, and conveyed important patient information to caregiver staff to help optimize service planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of services.
- Maintained records of services performed and patient conditions.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Answered and returned customer and caseworker telephone calls promptly.
- Responded to a constant flow of business emails.
- Produced and mailed invoices, payment reminders and financial notices.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Used company software and databases to bill and receive for services preformed.
- Received, sorted and distributed incoming mail.
Certified Nursing Assistant
Chippewa Manor
03.2012 - 04.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Dietary Aide/Cook
Wissota Health And Regional Vent Center
01.2011 - 03.2012
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Waitress/Cook
Shady Pine Saloon And Restaurant
06.2010 - 01.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
No Degree - Business Managment
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
Chippewa Falls High School
Chippewa Falls, WI06.2014
Skills
- Claim Processing
- Familiar with Excell and Quickbooks
- Documentation
- Patient Data Management Systems
- Healthcare Operations
- Scheduling
- Organizational Skills
- Strategic Planning
- Medical Terminology
- Conflict Resolution
- Invoice Preparation and Processing
Professional References
Judith Holm (Owner of Second Springs Care LLC)
715-861-3474
Michell Harshman (Administrator at Second Springs Care LLC)
715-210-7710
Karen Davis (Administrator at Chippewa Manor)
715-723-4437
Margaret Sarauer (Nutrition Director at Wissota Health)
715- 723-9341
Randy Swoboda (Owner of Shady Pine)
715-723-0131
Languages
Spanish
Elementary
Timeline
Care Coordinator/ Office Manager
Second Springs Care LLC
04.2014 - Current
Certified Nursing Assistant
Chippewa Manor
03.2012 - 04.2014
Dietary Aide/Cook
Wissota Health And Regional Vent Center
01.2011 - 03.2012
Waitress/Cook
Shady Pine Saloon And Restaurant
06.2010 - 01.2011
No Degree - Business Managment
Chippewa Valley Technical College
High School Diploma -
Chippewa Falls High School