Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Manager

Abigail Helsel

General Manager in Training
Grand Rapids,MI

Summary

Business-minded professional tackling any job task with gusto and precision. Determined and hard working individual dedicated to delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Committed to delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Associate

Wesco Group Inc.
Reed City, MI
06.2020 - 02.2021
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Subway Sandwich Artist

Subway
Reed City, MI
02.2020 - 02.2021
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

General Manager in Training

Advance Auto Parts
Grand Rapids
10.2021 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Maintained open lines of communication with senior management regarding changes in company policy or procedure.
  • Developed strategic plans that aligned with corporate goals and objectives.
  • Created incentives programs designed to motivate employees and improve productivity.
  • Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.

Waitress/Bartender

Buckhorn Saloon
Lake, MI
05.2021 - 10.2021
  • Informed customers of daily specials and signature menu items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.

Wrangler

Spring Hill
Evart, MI
05.2019 - 02.2020
  • Cared for ranch horses including feeding, minor medical needs, and grooming
  • Maintained ranch fences, tack, and equipment
  • Saddled and tacked horses
  • Assisted in the training of ranch horses to ensure their safety when on the trails
  • Enforced the rules of the recreational facilities to ensure safety of campers
  • Lead groups on trail rides
  • Demonstrated strong group presentation and communication skills
  • Provided riders with the most memorable experience and helped them to learn about the scripture and Jesus in the process.

Education

High school diploma -

Reed City High School
05.2020

Skills

  • Employee Development
  • Inventory Management
  • Customer Service Management
  • Supervision and Training
  • Desktops, Laptops, and Mobile Devices
  • Employee Relations
  • Performance Improvements
  • Delegation
  • Teamwork and Collaboration
  • Scheduling
  • Sound Judgment
  • Customer Service

Affiliations

  • Walking my dog and horseback riding
  • Reading
  • Spending time in nature, hammocking, and hiking
  • Traveling
  • Spending time with friends and famiy

Accomplishments

  • Earned four promotions in two years at Advanced Auto
  • Youngest team member in the manager in training program
  • Received an MVP award in 2023 as a Retail Parts Pro at Advanced Auto

References

References available upon request.

Timeline

General Manager in Training

Advance Auto Parts
10.2021 - Current

Waitress/Bartender

Buckhorn Saloon
05.2021 - 10.2021

Sales Associate

Wesco Group Inc.
06.2020 - 02.2021

Subway Sandwich Artist

Subway
02.2020 - 02.2021

Wrangler

Spring Hill
05.2019 - 02.2020

High school diploma -

Reed City High School

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Abigail HelselGeneral Manager in Training