Abigail Henderson
Hampden,ME
Summary
Hardworking Senior Teller with 6 years of experience assisting in customer service, problem solving, & active listening. Strives in helping those with all resources that are available. Consistently friendly and professional when handling diverse customer needs, smoothly manages workflow, and makes sure everyone around is comfortable and taken care of.
Overview
6
6
years of professional experience
Work History
Senior Head Teller
Bangor Savings Bank
10.2023 - Current
- Mentored new hires, contributing to their successful integration into team and improved branch performance.
- Enhanced customer satisfaction by effectively managing and resolving complex transactions and inquiries.
- Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.
- Conducted regular training sessions for staff members to ensure up-to-date knowledge on industry changes and regulatory requirements.
- Mentored newly hired team members on appropriate responses to patron questions.
- Trained new tellers for my branch, and other local branches.
Vault Teller
Bangor Savings Bank
01.2023 - Current
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Teller
Bangor Savings Bank
11.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Internship Student
Bangor Savings Bank
01.2024 - 03.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Learned about the Bangor Payroll Department.
- Meet and learned from different leaders of the Bangor Payroll department.
- Analyzed and observed the Bangor Payroll department and the customer service that was being used within it.
- Made suggestions and ideas on how to improve certain aspects of Bangor Payroll.
- Supported company goals by actively participating in brainstorming sessions and providing valuable insights.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
Customer Service Associate
Christmas Tree Shops
08.2018 - 11.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers regarding needs and addressed concerns.
- Shared detailed information regarding options to help customers make decisions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Education
BBA - Professional Studies
Husson University
Bangor, ME05.2024
High School Diploma -
Hampden Academy
Hampden, ME06.2020
Skills
- Customer Service
- Verbal Communication
- Problem Resolution
- High-energy attitude
- Adaptability
- Work Ethic
- Highly Dependable
- Problem-solving abilities
- Highly Organized
- Focused
- Staff Training and Development
- Cash handling expertise
- Goal Setting and Achievement
- Financial transactions accuracy
- Branch Security Protocols
- Vault Security
- Team Leadership
Timeline
Internship Student
Bangor Savings Bank
01.2024 - 03.2024
Senior Head Teller
Bangor Savings Bank
10.2023 - Current
Vault Teller
Bangor Savings Bank
01.2023 - Current
Teller
Bangor Savings Bank
11.2021 - Current
Customer Service Associate
Christmas Tree Shops
08.2018 - 11.2021
BBA - Professional Studies
Husson University
High School Diploma -
Hampden Academy