Abigail Henson
Lexington,KY
Summary
Dynamic professional with a proven track record in engaging customer service and detailed-oriented project management, notably at Yesterday's Karaoke. Excelled in guest engagement and social media promotion, enhancing business visibility and customer satisfaction. Skilled in clear communication and adept at leveraging sales and marketing strategies to drive results.
Overview
16
16
years of professional experience
Work History
Karaoke Host
Yesterday's Karaoke
2021.07 - 2024.09
- Self-motivated, with strong sense of personal responsibility.
- Engaged guests at bar by helping them use our song database to pick out karaoke song, kept track of lengthy sign up lists, and maintained order during long wait times.
- Used controllers and mixers to mix and sample music.
- Installed, operated and maintained audio and video equipment at venue.
- Entertained guests with music matching desired genres and tempo.
Office Administrator/Medical Billing Specialist
JSC Psych Services
2020.01 - 2023.12
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Liaised between patients, insurance companies, and billing office.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Prepared billing correspondence and maintained database to organize billing information.
- Precisely evaluated and verified benefits and eligibility.
Reset Team Memeber
PL Marketing
2018.05 - 2020.01
- Changed shelves, racks, and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled up to 6 hours to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Moved merchandise from back storage to front end to maximize productivity.
- Built fixtures according to plan to effectively display new store merchandise.
Uber Driver
Uber
2015.08 - 2020.01
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Developed deep knowledge of local routes and area destinations.
Karaoke Host/ Bathroom Security
Mac's Karaoke Bar
2017.05 - 2018.05
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Used controllers and mixers to mix and sample music.
- Installed, operated and maintained audio and video equipment at venues.
- Recognized and reacted to safety concerns.
- Handled, used and maintained cleaning supplies and equipment.
Nanny
The Curtis Family
2008.07 - 2015.08
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Transported children to and from activities using personal or family vehicle.
- Offered support to assist with supervising special needs individuals in home.
- Provided developmentally appropriate activities for children.
- Transported children to and from school, medical appointments and extra-curricular activities.
Impact, Model
Hollister.Co
2011.07 - 2012.12
- Shelved new and returned inventory according to proper storage procedures.
- Interpreted and followed verbal instructions and pull sheets.
- Managed product inventories and stocked product lines.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Education
Bachelor of Science - Business Administration
12.2025
- Dean's List 2021, 2022
Associate of Science - Business Administration
12.2020
- Dean's List Fall 2020
- 4.0 GPA
Associate of Arts - Accounting
05.2015
- Dean's List Fall 2013, Spring and Fall 2014, Spring 2015
- 4.0 GPA
High School Diploma -
05.2012
- Honor Roll all four years
- 3.8 GPA
- Extracurricular Activities: Jazz Band, Ensemble Band, Marching band, Film Club, Philosophy Club
- Saxophone Section Leader 2011 and 2012
Skills
- Clear Communication
- Engaging personality
- Sales and Marketing
- Customer Service
- Guest Engagement
- Detail Oriented
- Social Media Promotion
- Business marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Karaoke Host - Yesterday's Karaoke
2021.07 - 2024.09
Office Administrator/Medical Billing Specialist - JSC Psych Services
2020.01 - 2023.12
Reset Team Memeber - PL Marketing
2018.05 - 2020.01
Karaoke Host/ Bathroom Security - Mac's Karaoke Bar
2017.05 - 2018.05
Uber Driver - Uber
2015.08 - 2020.01
Impact, Model - Hollister.Co
2011.07 - 2012.12
Nanny - The Curtis Family
2008.07 - 2015.08
University of The Cumberlands - Bachelor of Science, Business Administration
Bluegrass Community And Technical College - Associate of Science, Business Administration
Bluegrass Community And Technical College - Associate of Arts, Accounting
Woodford County High School - High School Diploma,
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