Abigail Hermansen
Littleton,Colorado
Summary
I am a passionate and motivated veterinary professional with over seven years of experience in the industry focused on many different aspects. I am skilled in building and maintaining relationships with clients, veterinarians, local businesses, and suppliers. I am a proactive and productive individual, demonstrating a high level of initiative with extensive experience in sales, client education, and medical terminology/procedures. I am interested in expanding my expertise and network to contribute to the growth and success of a dynamic veterinary sales, marketing, and/or growth focused organization moving forward.
Overview
9
9
years of professional experience
Work History
Senior Veterinary Assistant
Urgent Vet
Englewood, CO
10.2023 - Current
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Conducted pre-operative assessments on assigned patients including vital signs, height and weight measurements and allergy history review.
- Assisted surgeons during operations by passing instruments, retracting tissue, cutting sutures and suctioning fluids.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Prepared sterile solutions according to established protocols prior to administration of injections or infusions.
Veterinary Assistant
VCA Central Park Animal Hospital
Denver, CO
10.2022 - Current
- Created and provided marketing material to meet business needs.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted veterinarians in examining animals.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
- Employed sales techniques to boost sales and services.
- Increased sales and revenue growth through sales of medical supplies and services.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Veterinary Assistant
VCA Feist Animal Hospital
07.2017 - 10.2022
- Responsibilities include cleaning cages, taking animals outside and picking up after them, keeping workstations clean with proper chemicals, assisting Veterinarians and Technicians with whatever their needs are, administering medications orally and subcutaneously to animals, Watching over surgery patients, filling prescriptions, placing catheters as well as drawing for specimen sample
- Learning many new animal handling techniques, either keeping them calm or helping restrain to perform procedures.
- Learning anesthetic procedures and being able to assist Veterinarians In dental and surgical suites.
- Collected and processed samples for laboratory testing.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Customer Care Attendant
Animal Inn Pet Resort and Spa
03.2017 - 07.2017
- Delivered prompt service to prioritize customer needs.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Managed supplier deliveries around client needs to increase client retention.
- Responded proactively and positively to rapid change.
Server/Hostess
The Manitou Grill and Event Center
08.2015 - 02.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
Cashier/Cook
DQ Grill and Chill Restaurant
10.2014 - 12.2014
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Biology
Century College
Saint Paul, MN05.2025
Associates Degree - Animal Science
Penn Foster State University
Saint Paul, MN09.2018
GED -
White Bear Lake Area High School
White Bear Lake05.2016
Skills
- Relationship Management
- Goal-Oriented
- Animal Safety
- Procedure Support
- Veterinary Terminology
- Urgent Care
- Account Management
- Euthanasia Assistance
- Complaint Resolution
- Scheduling
- Information Security
- Data Entry
- Account Updating
- Upselling
- Promotional Support
- Client Account Management
- Payment Processing
- Sales Development
- Effective Prioritization
- Deadline Management
- Microsoft Office
- MS Office
- Multi-Tasking Strength
- Problem-Solving Skills
- Teamwork and Collaboration
- Positive and Professional
Affiliations
- Hiking
- Camping
- Reading
- Cooking
Accomplishments
- Lead of rolling out sales program aimed to encourage clients to approve the gold-standard of medicine while utilizing their fund and resources to the best of their ability.
- Management of social media platforms (Instagram and facebook).
- Apart of marketing and informational outreach to local business, restaurants, and companies.
Languages
American Sign Language
Professional
Spanish
Limited
Timeline
Senior Veterinary Assistant
Urgent Vet
10.2023 - Current
Veterinary Assistant
VCA Central Park Animal Hospital
10.2022 - Current
Veterinary Assistant
VCA Feist Animal Hospital
07.2017 - 10.2022
Customer Care Attendant
Animal Inn Pet Resort and Spa
03.2017 - 07.2017
Server/Hostess
The Manitou Grill and Event Center
08.2015 - 02.2017
Cashier/Cook
DQ Grill and Chill Restaurant
10.2014 - 12.2014
Bachelor of Science - Biology
Century College
Associates Degree - Animal Science
Penn Foster State University
GED -
White Bear Lake Area High School