Abigail Hernandez
Memphis,TN
Summary
Proven leader in property and production management, notably with Cottonwood Apartments, where I enhanced resident satisfaction and streamlined operations. Skilled in safety compliance and fostering teamwork, my approach significantly improved efficiency and customer service. Achieved a notable increase in production output by 30% through innovative strategies and meticulous attention to detail.
Knowledgeable with solid background in property management, including overseeing daily operations and ensuring resident satisfaction. Successfully managed multifamily properties, improving tenant relations and property upkeep. Demonstrated leadership and conflict resolution skills, fostering safe and well-maintained living environment.
Overview
8
8
years of professional experience
Work History
Resident Manager
Cottonwood Apartments
08.2024 - Current
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Reported and documented maintenance requests and scheduled appropriate services.
- Fostered community relationships to improve resident satisfaction.
- Assisted in marketing efforts to promote available units through various channels such as online listings, open house events, and local advertising.
- Enhanced community atmosphere with regular communication and engagement activities for tenants.
- Managed, scheduled and determined workload for member property management team.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Reviewed rental applications efficiently yet thoroughly to fill vacancies quickly without sacrificing quality control measures.
- Conducted property move-ins, move-outs and walk-through inspections.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
Production Clerk
Premier Packaging & Shipping
02.2024 - 08.2024
- Facilitated on-time delivery of products through efficient scheduling and resource allocation.
- Enhanced production efficiency by streamlining processes and implementing new systems.
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Assisted in maintaining accurate inventory records, ensuring timely procurement of materials.
- Established strong relationships with key suppliers, fostering collaboration and open communication channels.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Receptionist
Vertrauen Chemie Solutions
09.2023 - 02.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Lead
Amazon ABM
12.2022 - 09.2023
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Established a proactive approach towards preventative maintenance, reducing the need for reactive measures.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
Receptionist
Dwayne's Plumbing
01.2020 - 08.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Production Lead
Williams-Sonoma
12.2016 - 12.2019
- Enhanced production efficiency by implementing innovative line management strategies.
- Reduced downtime and increased output through proactive equipment maintenance and monitoring.
- Increased employee productivity by providing clear instructions, setting expectations, and offering constructive feedback.
- Ensured compliance with safety regulations and maintained a clean working environment to prevent accidents.
- Contributed to the development of standard operating procedures for optimal production line performance.
- Assisted in the training of new employees on company policies, procedures, and equipment operation to enhance team skill sets.
- Streamlined workflow for better time management and optimized resource allocation.
- Conducted regular performance evaluations for team members to identify areas of improvement and provide coaching or additional training if needed.
Education
High School Diploma -
Mercedes High School
Mercedes, TX05-2018
Skills
- Property inspections
- Safety compliance
- Fair housing regulations
- Rent collection
- Supply coordination
- Lease administration
- Energy efficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Manager
Cottonwood Apartments
08.2024 - Current
Production Clerk
Premier Packaging & Shipping
02.2024 - 08.2024
Receptionist
Vertrauen Chemie Solutions
09.2023 - 02.2024
Lead
Amazon ABM
12.2022 - 09.2023
Receptionist
Dwayne's Plumbing
01.2020 - 08.2020
Production Lead
Williams-Sonoma
12.2016 - 12.2019
High School Diploma -
Mercedes High School
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