Abigail Hernandez
GERMANTOWN,TN
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
6
6
years of professional experience
Work History
Senior Associate, Client Solutions
Gerson Lehrman Group, GLG
06.2022 - Current
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Helped contribute to a total revenue of $570,814 for the team this year as a CS partner and key servicing member.
- Partnered with new business client and was a key CS partner with them which led to a total revenue of $22,050 for the team this year.
Server, Manager
Southern Social
12.2018 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Bachelor of Science - Marketing
University of Memphis
Memphis, TN05-2021
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Flexible and adaptable
- Decision-making
- Feedback Reception and Adaptability
- Building Client Relationships
Timeline
Senior Associate, Client Solutions
Gerson Lehrman Group, GLG
06.2022 - Current
Server, Manager
Southern Social
12.2018 - 06.2022
Bachelor of Science - Marketing
University of Memphis
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