Abigail Hernandez
Seagoville
Summary
Self-motivated person who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Always willing to learn new and to further my knowledge. Dynamic professional with extensive experience in customer service and employee management. Recognized for resolving customer complaints promptly and effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Assistant Manager
La Pradera
10.2019 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Managed and motivated employees to be productive and engaged in work.
Seasonal Package Handler
Amazon
11.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Care/EVV Coordinator
Caring Home Health
12.2021 - 08.2024
- Entered data, generated reports, and produced tracking documents.
- Conducted operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for about 100 employees.
- Communicated with insurances on a regular basis to provide any client demographics needed.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2020
Skills
- Employee training
- Workplace safety
- Budgeting and finance
- Cash handling and security
- Attention to detail
- Customer service
- Store opening and closing
- Customer complaint resolution
- Employee scheduling
- POS system operation
Certification
- Food Handlers Certification
- TBAC Certification
Languages
Spanish
Timeline
Seasonal Package Handler
Amazon
11.2024 - 01.2025
Care/EVV Coordinator
Caring Home Health
12.2021 - 08.2024
Cashier/Assistant Manager
La Pradera
10.2019 - Current
High School Diploma -
Skyline High School
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