Abigail Hernandez
El Paso,TX
Summary
Dedicated professional with a strong background in compassionate caregiving at Outreach Health Services. Proven ability to enhance client satisfaction through effective communication and personalized support. Skilled in meal preparation and emotional support, fostering independence and comfort for clients. Committed to maintaining a safe and organized environment while promoting overall well-being.
Overview
23
23
years of professional experience
Work History
Home Aide
Outreach Health Services
09.2025 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Maintained cleanliness and organization in client homes, ensuring safe environments.
- Communicated effectively with clients to understand their needs and preferences.
- Supported medication management by reminding clients of schedules and dosages.
- Prepared nutritious meals according to dietary restrictions and preferences of clients.
- Fostered companionship through engaging conversations and recreational activities with clients.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Contributed to a positive atmosphere for clients by creating engaging activities focused on cognitive stimulation, physical exercise, or relaxation techniques.
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
- Boosted client morale by engaging in meaningful conversations and providing companionship during leisure time activities.
Retail Sales Associate
Marshalls Retail Store
10.2010 - 06.2012
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated point-of-sale systems for efficient transaction processing and cash handling.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Stocked merchandise on shelves, ensuring proper display and inventory management.
- Trained new employees on store policies, customer service standards, and operational procedures.
- Resolved customer complaints promptly, fostering loyalty through effective communication skills.
- Participated in regular inventory audits to maintain accurate stock levels and minimize loss.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Performed cash, card, and check transactions to complete customer purchases.
Childcare Provider
Child and Youth Services
11.2008 - 04.2010
- Monitored children's activities, verifying safety and well-being throughout the day.
- Dispensed nutritious meals according to dietary guidelines, promoting overall health.
- Led children in creative, athletic, and educational activities in a safe environment.
- Encouraged healthy social skills through structured interactions among peers.
- Worked closely with staff to develop engaging educational programs tailored to children's needs.
- Continuously updated professional knowledge by attending training workshops on best practices.
- Logged information regarding naps, feedings, and medications administered for accurate tracking.
- Supported emotional well-being by addressing individual needs during challenging moments.
Customer Service Representative
Comdata
01.2003 - 04.2006
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved complaints empathetically, resulting in increased loyalty and repeat business.
- Utilized CRM software for precise documentation of customer interactions and follow-ups.
- Collaborated with colleagues to enhance service processes, improving efficiency in response times.
- Trained new hires on policies and procedures, fostering a cohesive team environment.
- Educated customers about product features, enabling informed choices for better service utilization.
- Managed high-pressure situations professionally while resolving conflicts or disputes effectively.
- Developed rapport through active listening skills, contributing to higher retention rates and positive feedback.
Education
No Degree - Basic College Courses
El Paso Community College
El Paso, TXHigh School Diploma -
Irvin High School
El Paso05.2002
Skills
- Errands running
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Professional boundaries
- Emotional support
- Meal preparation
- Laundry services
- Medical appointment scheduling
- Problem-solving capacity
- Fall prevention
- Observational skills
- Communication
- Nutritional support
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Elder care
- Cleaning and sanitizing
- Emotional support and companionship
- Multitasking Abilities
- Reliability
- Excellent communication
- Activities of daily living (adls)
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Personal care
- Compassionate care
- Housekeeping
- Data entry
- Task prioritization
- Self motivation
- Mental health support
- Analytical thinking
- Goal setting
- Appointment scheduling
- Professionalism
- Client confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Aide
Outreach Health Services
09.2025 - Current
Retail Sales Associate
Marshalls Retail Store
10.2010 - 06.2012
Childcare Provider
Child and Youth Services
11.2008 - 04.2010
Customer Service Representative
Comdata
01.2003 - 04.2006
No Degree - Basic College Courses
El Paso Community College
High School Diploma -
Irvin High School
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