Abigail Hernandez
Raymondville,TX
Summary
Experienced sales clerk skilled in cash handling and managing customer relationships. Focused on improving customer experiences and maintaining food safety compliance. Strong problem-solving abilities lead to effective resolutions and enhanced service delivery.
Overview
8
8
years of professional experience
Work History
Sales Clerk
Lara's Bakery
Raymondville, Texas
11.2022 - 03.2026
- Greeted customers upon entrance and handled cash and credit transactions.
- Operated cash register and processed transactions to ensure accurate and efficient payment handling.
- Processed payments and bagged items for customer check out.
- Greeted customers and addressed inquiries to enhance their shopping experience.
- Responded to customer questions about products and services.
- Assisted customers with product selection and resolved complaints to deliver exceptional customer service.
- Restocked shelves with fresh baked goods to ensure product availability for customers.
- Maintained cleanliness and organization of bakery displays and work areas daily.
Manager
Mcdonalds
Raymondville, Texas
09.2018 - 05.2022
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on customer service best practices, enhancing customer interactions.
- Resolved customer complaints promptly and professionally.
- Coached and mentored team members, improving job performance and service delivery.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced compliance with health and safety regulations consistently.
- Monitored inventory levels and ordered supplies to prevent shortages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Lyford High School
Lyford, TX06-2021
Skills
- Point of sale systems
- Cash handling and register operation
- Inventory management
- Product merchandising
- Sales techniques
- Food safety compliance
- Customer relationship management
- Problem solving
- Active listening
Timeline
Sales Clerk
Lara's Bakery
11.2022 - 03.2026
Manager
Mcdonalds
09.2018 - 05.2022
High School Diploma -
Lyford High School