Abigail Herndon
Clayton,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Welder
Maddox Industrial Group
Indianapolis, Indiana
01.2024 - 02.2024
- Cleaned the shop
- Welded
- Maintained a clean working environment by removing scrap metal from work areas.
- Gathered required materials for each project in order to meet production deadlines.
- Performed gas tungsten arc welding with filler rods as needed.
FOH Team Member
MacAllisters Deli
Bedford , IN
08.2021 - 12.2021
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Ensured compliance with health and safety regulations at all times.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Followed opening and closing procedures as outlined by management team.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
Host
Cheddars Stratch Kitchen
Bloomington , IN
08.2020 - 11.2020
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
High School Diploma -
Cascade High School
Clayton05-2023
Skills
- Blueprint Reading
- Welding
- Equipment Operation
- Stick Welding
- Supply Management
- Computer Software
- Customer service
- Fast learner
Timeline
Welder
Maddox Industrial Group
01.2024 - 02.2024
FOH Team Member
MacAllisters Deli
08.2021 - 12.2021
Host
Cheddars Stratch Kitchen
08.2020 - 11.2020
High School Diploma -
Cascade High School
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