Abigail Herrin
Memphis,TN
Summary
Dedicated professional with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of meeting company goals, utilizing consistent and organized practices, while remaining committed to learning, developing knowledge, skills and team contribution. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Creative Testing Solutions
10.2022 - Current
- Ensure through test batch review that all source data meets quality attributes and GMP regulation prior to result reporting
- Responsible for final approval and release of test results
- Evaluate environmental monitoring including investigating and addressing temperature and humidity deviations
- Review equipment re-qualifications and release instrumentation back into the production environment
- Review and approve calibrations and verifications performed on testing and geneal laboratory equipment ensuring acceptance criteria is met
- Accurately complete detailed documentation as required by established procedures and good documentation practices regulations
- Validate laboratory equipment to ensure testing instruments are in compliance
Senior Sales Specialist
Double Header
02.2021 - 08.2022
- Cultivated over 100+ customer experiences a week, by engaging in active dialogue and asking appropriate questions, identifying needs, and providing insightful information regarding products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built and strengthened long-lasting client relationship's based on accurate price quotes and customer-centric terms.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Sales Specialist
Double Header
08.2016 - 02.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Surgical Intern
JRMC, Dr. Roy Burrell
06.2018 - 09.2019
- Examined patients' medical history, medication allergies, physical condition and test results to verify necessity of operations and determine proper procedures alongside surgeon.
- Shadowed over 49 surgeries over a year time span
- Performed regular rounds to check on patients' following surgery, discuss patient condition and coordinate care.
Education
Master of Science - Health Administration
Louisiana State University At Shreveport
Shreveport, LA12.2023
Master of Science - Biology Pre-Medicine
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2022
Skills
- SQL Understanding
- Materials Inspection
- Correction Action Planning
- Quality Improvement
- Quality System Regulations
- QA Methodologies Mastery
- Data Integrity
- Business Growth and Retention
- Customer Communication
- Network Development
- Customer Engagement Strategies
Additional Information
Member, Alpha Kappa Alpha Sorority, Inc.
Timeline
Quality Analyst
Creative Testing Solutions
10.2022 - Current
Senior Sales Specialist
Double Header
02.2021 - 08.2022
Surgical Intern
JRMC, Dr. Roy Burrell
06.2018 - 09.2019
Sales Specialist
Double Header
08.2016 - 02.2021
Master of Science - Health Administration
Louisiana State University At Shreveport
Master of Science - Biology Pre-Medicine
University of Arkansas At Pine Bluff