Abigail Herring
Summary
Proven in enhancing customer experiences and streamlining operations. Skilled in cash management and collaborative problem-solving, my background spans front desk to drive-thru, always prioritizing service excellence. My tenure at Walmart further honed my compassionate understanding, making me a versatile asset to any team.
Service-oriented professional prepared to excel in service desk role. Proven experience in troubleshooting and resolving technical issues efficiently. Valued for collaboration and consistent delivery of results, with a focus on adaptability and reliability. Key skills include technical support, customer service, and multitasking.
Overview
4
4
years of professional experience
Work History
Waitress
Dos Leones
06.2021 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Whataburger
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Service Desk Representative
Walmart
02.2023 - 01.2025
- Processed payments and managed cash drawer with care.
- Maintained confidentiality of customer information and adhered to privacy policies.
- Scheduled appointments and maintained accurate records for future reference.
- Handled incoming calls and directed them to appropriate staff members.
- Managed front desk operations, ensuring a clean and organized workspace.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Education
High School Diploma -
Graham Highschool
1000 Brazos St, Graham Tx 7645005-2022
Skills
- Experience With Ticketing Systems
- Compassionate Understanding
- Virtual Technical Support
- Customer Engagement
- Customer Engagement
- Effective Time Management
- Attentive Listening
- Cash Management
- Customer Experience Enhancement
- Front desk management
- Point Of Sale Systems
- Collaborative Problem Solving
Timeline
Service Desk Representative
Walmart
02.2023 - 01.2025
Cashier
Whataburger
07.2022 - 02.2023
Waitress
Dos Leones
06.2021 - 09.2022
High School Diploma -
Graham Highschool
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