Abigail Hesting

Contracted to work at the Texas Commission on Environmental Quality. I was assigned to the Drinking water standards section for the Drinking water quality team. There where my tasks at this position:

• Assisted data entry team by coordinating with 5 Compliance officers with their reports that came in monthly or quarterly
• Coded documents for data entry
• Trained new employees on data entry and what to enter
• Assisted with PIR's
• Coordinated meetings for the team
• Quality checked employees' entries
• Coded reports for filing
• Processed large quantity of reports for central files monthly
• Reached out to operators in regard to errors or missing data on forms
• Cross referenced violation letters at the beginning of the month
• Backup support for the business section with incoming mail

My position with the City of Elgin utility billing clerk my responsibilities where:

• Managed incoming calls, emails and faxes
• Uploaded utility billing statements into our billing software.
• Uploaded routes for the utility reader to go out and complete every month
• Processed payments in house, mail and drive thru
• Cross referenced high readings that came through to see if there is a possible leak at the property
• Completed work orders from the meter readers and organized by work order number
• Created excel spreadsheet for missed stops, new containers and complaints for waste company
• Answered questions customers had for their bill
• Organized the utility office
• Created new accounts and processed disconnections
• Was assistant manager when the general manger for the department was out
• Processed extension requests.

• Greeted customers when entering the building
• Walked visitors to their person they are meeting with
• Answered phones
• Dropped off deposits
• Assisted Utility billing when needed
• Assisted AR/AP with invoice data entry and processing checks for mail out
• Cross referenced Health invoice for department to check for errors
• Processed documents for central files
• Created close signs for holidays and also trash and recycling schedule.
• Cross referenced the trash bill for errors
• Kept supplies stocked

Also for this position I was initially hired on as a temp but got hired full time for the City. The pre requisite was i had to learn spanish