Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ABIGAIL HOLLEY

Mount Holly,NC

Summary

Highly motivated career focused candidate with desire to take on new challenges. Strong worth ethic, adaptability, and customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Veterinary Assistant & Client Service

Animal Health Care of Charlotte
Charlotte, NC
07.2021 - 01.2024
  • Collected client information and medical history for accurate maintenance of charts.
  • Ensured proper care for animals during post-operative recovery through close monitoring of vital signs and progress.
  • Prepared operating rooms for upcoming procedures and provided assistance to veterinarians during surgery.
  • Assisted in animal examinations alongside veterinarians.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Veterinary Assistant / Front of House

Best Care Animal Hospital
Matthews, NC
05.2019 - 01.2021
  • Obtained information and history from clients to maintain medical charts.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Worked collaboratively to ensure all guest needs were met promptly.
  • Processed payments for guest's room charges and incidentals using point-of-sale system.
  • Managed daily operations such as preparing reports and tracking inventory levels of supplies used in office area.

Veterinary Tech Internship

Pressley Animal Hospital
Indian Trail, NC
12.2018 - 06.2019
  • Assisted assigned department by supporting with routine research, investigations, and special projects.
  • Successfully completed required training and education to obtain Veterinary Assistant Certification

Front of House Service and Customer Support

Chick Fil A
09.2018 - 05.2019
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Provided personalized service by warmly greeting each patron, assisting with door openings, and actively engaging in conversations to assess their individual requirements.

In-Home Nanny

Private Home
Charlotte
09.2017 - 09.2018
  • Ensured safety at all times by monitoring environment for potential hazards or risks.
  • Developed and implemented daily activities for children such as reading, napping and playtime.
  • Maintained records of daily observations and information regarding child's activities and behavior.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.

Animal Husbandry Assistant & Guest Service

Sea Life Aquarium Concord
10.2016 - 09.2017
  • Identified issues that could lead to health problems among aquatic animals such as improper nutrition or overcrowding.
  • Participated in rescue operations for stranded sea creatures by providing temporary housing until release back into their natural environment.
  • Educated visitors on proper care techniques when handling marine life at aquaria exhibits.
  • Collected data on temperature, salinity and other environmental conditions in aquaria systems.
  • Developed and managed educational programs aimed at teaching visitors about aquatic habitats and promoting conservation efforts.
  • Maintained and monitored health of aquatic species in both fresh and saltwater systems.
  • Conducted water quality tests to ensure optimal levels of dissolved oxygen, pH, ammonia, nitrates and other parameters.
  • Provided training to new staff on appropriate animal handling techniques and protocols.

Attraction Attendant and Guest Service

Riverbanks Zoo Attractions Attendant
08.2015 - 05.2016
  • Communicated effectively with other staff members regarding any issues or concerns related to operation of attraction.
  • Reported any incidents or accidents involving guests immediately to management.
  • Maintained accurate accounting records by operating cash registers during ticket sales.

Education

Veterinary Assistant -

San Juan College
05-2019

B.S. in Marine Science -

University of South Carolina
05.2015

LSS Certification And Water Quality

Skills

  • Reception Area Maintenance
  • Patient Flow Management
  • Client Education & Communication
  • Medical record-keeping
  • Veterinarian Assistance
  • Attention to Detail
  • Adaptability and Flexibility
  • Customer Service
  • Cash Drawer Balancing

Languages

Spanish
Limited

References

References available upon request.

Timeline

Veterinary Assistant & Client Service

Animal Health Care of Charlotte
07.2021 - 01.2024

Veterinary Assistant / Front of House

Best Care Animal Hospital
05.2019 - 01.2021

Veterinary Tech Internship

Pressley Animal Hospital
12.2018 - 06.2019

Front of House Service and Customer Support

Chick Fil A
09.2018 - 05.2019

In-Home Nanny

Private Home
09.2017 - 09.2018

Animal Husbandry Assistant & Guest Service

Sea Life Aquarium Concord
10.2016 - 09.2017

Attraction Attendant and Guest Service

Riverbanks Zoo Attractions Attendant
08.2015 - 05.2016

Veterinary Assistant -

San Juan College

B.S. in Marine Science -

University of South Carolina

LSS Certification And Water Quality

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ABIGAIL HOLLEY