Abigail Howard

• In my role as director of first impressions, I am responsible for ensuring that the office is organized, welcoming, and running smoothly
• My daily task include preparing the office at the start and end of each day by stocking bathrooms, cleaning and stalking the fridge, tidying the office and kitchen, vacuuming, rugs, taking out trash, and clearing leaves from the entrance of the building.
• Coordinating in setting up meetings, including large Tuesday team meetings where I organize the agenda and manage logistics as leaders speak.
• Monitoring and responding to emails up to 80 emails a day
• Addressing client and agent needs and managing listing support tasks
• Creating an executing routes for installing or removing signs, lockboxes, and flyer boxes for properties going live or closing.
• Communicating with agents to align on listing expectations and preparing marketing materials, such as flyers for open houses and open house signs.
• Conducting vacant house checks
• Mailing letters and postcards to expired listings approximately 60-120 letter and postcards each day
• Managing returned mail
• Overseeing cleaning staff to ensure proper upkeep
• Maintaining the inventory system for listing supplies, closing gifts, listing addresses, IVR’s and checklist
• Preparing closing gifts
• Recording listing descriptions on Pro quest
• Cleaning and maintaining signage and related materials
• Organizing and distributing open house, signs to agents, creating flyers and ensuring the timely return of all materials
• This rule has honed my skills and organization, communication, and multitasking, while providing me with the ability to adapt to a dynamic, fast paced environment

• Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
• Organized office events and meetings, ensuring seamless execution and participant satisfaction.
• Kept reception area clean and neat to give visitors positive first impression.

• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Led indoor and outdoor activities to entertain and occupy children.
• Assisted with homework and school projects, fostering a love for learning in the children.
• Provided safe transportation to and from school, extracurricular activities, and other events.
• Monitored children's play activities to verify safety.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Managed approximately 10 guest per day.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Took inventory of closing gifts
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.