Abigail Howell
San Jose,CA
Summary
Highly motivated and driven leader that strives to exceed company standards with consistent and organized practices. I'm eager to apply my skills in new and challenging environments. I'm career focused and dedicated to ensuring a positive and impactful experience for our guests and team. I'm dedicated to adding value to any organization seeking someone with collaboration, communication and organization skills, as well as someone with a team oriented mentality.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Lululemon
Palo Alto, CA
04.2024 - Current
- I create and manage our team's schedule according to labor requirements, team availability, and budget considerations.
- I manage our store budget, P&L, and expenses while working closely with my Store Manager to ensure proper and efficient budget usage.
- I conduct weekly inventory counts, and create and execute a plan should we fall short of company standards. I work in partnership with our Product Operations Lead and Store Manager to implement said plans.
- I enroll my team in operational company directives. I monitor completion to ensure we are in alignment with company standards.
- I provide up-to-date SOPs and key information to our team regarding our store's product operations, budgeting, scheduling, and compliance with local laws and ordinances.
- I'm skilled in giving and receiving feedback to all team members, to foster continuous collaboration and development within our store.
- I bring my skills and experience in floor leadership to key game days. I deliver measurable results by assessing the needs of our business and implementing targeted strategies to improve KPIs and store metrics.
- I am in constant collaboration with my Assistant Manager partners to support a positive and consistent employee experience by communicating policy and prioritizing equity.
- I resolve guest concerns and escalations by taking actions to ensure a positive guest experience.
Visual Merchandising Lead/Guest Experience Lead
Lululemon
Los Gatos, CA
01.2022 - 04.2024
- I led a team of educators on and off the floor to drive business in our store by leaning into my ability to utilize business metrics and sales goals.
- I supported our team’s individual and overall development through feedback and recognition.
- I was able to fine tune my skills in problem solving, giving and receiving feedback, money management, I ensured to embody our company’s core values in order to successfully lead our team and business (inclusivity, diversity, equity, action).
- I supported store operations such as inventory processing, product pullback and omni/ship from store.
- I worked with product movement throughout our entire store and utilize business metrics in decision making in regards to said product movement.
- I drove initiatives to ensure team buy in and motivate our team to hit sales goals.
- I led and executed company directed VM presentations and campaigns by collaborating with my store manager and leaning into monthly and quarterly resources to ensure that our store consistently met company guidelines.
- I provided direct and in the moment feedback to our team to ensure a seamless educator and guest experience.
Store Educator
Lululemon
Los Gatos, CA
11.2021 - 01.2022
- I brought my experience and passion for customer service and product knowledge to our team by focusing on guest experience and store goals
- I did this by attending to the needs of each guest in order to ensure they left with not only the right product for them, but also feeling as though they’ve had a warm and informational experience, thus encouraging them to return
- I prepare online and in store pick up orders to help our distribution centers as well as assist in inventory and merchandising.
Front Desk Assistant
Red Dot Fitness
San Jose, CA
10.2021 - 11.2021
- I utilized my customer service skills in a personal training studio to greet and check clients in as well as thoroughly explained membership pricing and terms and conditions
- I worked with the team to ensure consistent/ daily communication with our clients regarding current promotions, scheduling and responding to any questions or concerns
- I recorded inventory daily and worked to maintain a clean and organized studio ensuring that members feel safe and well cared for.
Salon Manager
Australian Tanning Company
San Jose, CA
11.2020 - 10.2021
- Managed payroll, sick leave, cash drops and inventory as well as a team of employees, keeping the salon clean and organized and ensuring we exceed sales goals and client experience/expectations
- I trained new and current employees on these expectations and how to work at a level above company standards
- I handled client questions and concerns as well as employee questions and concerns
- I studied and sold memberships and services and had the responsibility of keeping the salon as clean as possible by managing daily cleaning procedures
- I composed employee evaluations and worked with a corporate team to ensure clients and staff were happy.
Server
Crepevine
Downtown Willow Glen
01.2019 - 02.2021
- I developed skills in money management, customer service, working under pressure and problem solving, as well as lead in a quasi supervisory role when my manager is not present
- I also learned the importance of maintaining a positive and clean environment for customers and staff.
Education
Associate's Degree - Business Administration And Management
San Jose City College
San Jose, CA12-2025
High School Diploma -
Leland High School
06.2020
Skills
- Punctual
- Curious
- Communicative
- Organized
- Data analysis, performance measurements
- Assessing KPIs
- Giving and receiving feedback
- Clarity
- Working with others, maintaining healthy team relationships
- Problem solving
- Developing and leading others
- Inventory management
- Visual merchandising
- Prioritization
Timeline
Assistant Manager of Operations
Lululemon
04.2024 - Current
Visual Merchandising Lead/Guest Experience Lead
Lululemon
01.2022 - 04.2024
Store Educator
Lululemon
11.2021 - 01.2022
Front Desk Assistant
Red Dot Fitness
10.2021 - 11.2021
Salon Manager
Australian Tanning Company
11.2020 - 10.2021
Server
Crepevine
01.2019 - 02.2021
Associate's Degree - Business Administration And Management
San Jose City College
High School Diploma -
Leland High School