Abigail Hudson
Management customer service
Aledo,TX
Summary
Professional and well-rounded professional with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Overview
25
25
years of professional experience
Work History
Assistant Office Manager
Waco Housing Authority
Waco, TX
02.2020 - 10.2023
- Created monthly reports on office expenses and budgets.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Greeted visitors in a professional manner, provided assistance as required.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Responded promptly to customer inquiries via phone or email.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Coded and entered daily invoices with in-house accounting software.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Researched and prepared reports required by management or governmental agencies.
- Resolved customer complaints or answered customers' questions.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Monitored office inventory to maintain supply levels.
Assistant Store Manager
Exxon Tiger Mart
Waxahachie, TX
09.2011 - 06.2016
- Supervised cash handling processes to ensure accuracy of transactions.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided training to new employees on company policies and procedures.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Handled scheduling for store shifts to achieve adequate staffing.
Store Manager
Sally's Beauty Supply
Fort Worth, TX
11.1998 - 09.2008
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Currently Studying Asso Business Mang
Texas State Technical College - Waco
Waco, TXSkills
- Administrative Support
- Workflow Coordination
- Proposal Writing
- Supply Replenishment
- Travel Arrangements
- Office Equipment Maintenance
- Scheduling and calendar management
- Inventory Control
- Scheduling appointments
- Database Administration
- Customer Service
- Employee Supervision
- Performance monitoring
- Expense Reporting
Timeline
Assistant Office Manager
Waco Housing Authority
02.2020 - 10.2023
Assistant Store Manager
Exxon Tiger Mart
09.2011 - 06.2016
Store Manager
Sally's Beauty Supply
11.1998 - 09.2008
Some College (No Degree) - Currently Studying Asso Business Mang
Texas State Technical College - Waco
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