Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set and achieved company defined sales goals.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Document Preparation Specialist
Federal Document Preparation Center
04.2019 - 06.2024
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Increased customer satisfaction by delivering high-quality documentation tailored to their specific needs and requirements.
Developed lasting professional relationships with clients through consistent communication, excellent work quality, and dependable follow-through on commitments.
Improved overall productivity levels through effective multitasking capabilities that allowed for simultaneous execution of various document preparation tasks.