Abigail Hughston
Springfield,GA
Summary
Dynamic dental professional with extensive experience at Dogwood Pediatrics, excelling in patient education and relationship building. Proficient in ultrasonic instrumentation and insurance verification, I consistently enhance patient satisfaction through effective communication and meticulous records management. Recognized for improving billing accuracy and fostering trust in patient interactions.
Overview
9
9
years of professional experience
Work History
Dental Hygienist
Dogwood Pediatrics
03.2021 - Current
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
Dental Receptionist/Dental Hygienist
Dr James Schulte
08.2019 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Insurance Coordinator
Dr Julianne Reynolds
04.2016 - 05.2019
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Education
Bachelor Of Applied Arts And Science - Dental Hygiene
Clayton State University
Morrow, GA05.2016
Skills
- Ultrasonic instrumentation
- Periodontal therapy
- Oral cancer screening
- Patient relationship building
- Patient education
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Insurance verification
- Patient scheduling
- Records management
Timeline
Dental Hygienist
Dogwood Pediatrics
03.2021 - Current
Dental Receptionist/Dental Hygienist
Dr James Schulte
08.2019 - 12.2021
Insurance Coordinator
Dr Julianne Reynolds
04.2016 - 05.2019
Bachelor Of Applied Arts And Science - Dental Hygiene
Clayton State University
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