Abigail Ibanez
Las Vegas,NV
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance work environments efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Freelance Artist
Self-employeed
01.2011 - Current
- Contributed to creative process through original ideas and inspiration.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Conducted consultations to understand client's desired look.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
Assistant Store Manager
Inglot Cosmetics
05.2012 - 10.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Key Holder
Tommy Hilfiger Outlet
05.2008 - 10.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
Education
High School Diploma -
Rancho High School
1900 Searles Ave, Las Vegas, NV 8910105-2006
Skills
- Client relationship building
- Social media content
- Sales and upselling
- Clear communication
- Client consultations
- Product knowledge
- Detail-orientated
- Data entry
- Relationship building
- Sanitation practices
- Customer service
- Critical thinking
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Store Manager
Inglot Cosmetics
05.2012 - 10.2018
Freelance Artist
Self-employeed
01.2011 - Current
Key Holder
Tommy Hilfiger Outlet
05.2008 - 10.2012
High School Diploma -
Rancho High School