Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Ingram

Fayetteville,Arkansas

Summary

Dynamic and results-driven professional with extensive experience at 7Brew Coffee, excelling in employee training and customer service. Proven track record in enhancing team performance and operational efficiency, leading to increased customer satisfaction. Adept at conflict resolution and staff supervision, fostering a collaborative work environment that drives success.

Overview

5
5
years of professional experience

Work History

Shift Lead

7Brew Coffee
12.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Runner

Everett Law Firm
05.2020 - Current
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.

Stand Manager

7Brew Coffee
07.2024 - 11.2024
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Coordinated special events or promotions at the stand, generating increased revenue and fostering a positive community presence.
  • Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
  • Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
  • Achieved revenue growth by creating enticing menu items that catered to diverse customer preferences.
  • Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
  • Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
  • Monitored market trends and competitor strategies to stay ahead of industry changes, making necessary adjustments to remain competitive.
  • Implemented cost-saving initiatives by identifying areas for improvement in operational efficiency while maintaining overall stand quality standards.
  • Enhanced employee morale by fostering a supportive work culture that prioritized teamwork, open communication, and mutual respect.
  • Collaborated with marketing team to develop promotional materials and advertising campaigns, attracting new clientele and increasing sales.

New Store Opening Manager

7Brew Coffee
06.2023 - 06.2024
  • Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
  • Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
  • Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
  • Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.

Traveling Trainer

7Brew Coffee
10.2022 - 05.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Shift Lead

7Brew Coffee
09.2021 - 05.2023

Education

Criminology & Sociology

University of Arkansas
Fayetteville, AR
12-2026

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Performance improvement
  • Operations monitoring

Timeline

Shift Lead

7Brew Coffee
12.2024 - Current

Stand Manager

7Brew Coffee
07.2024 - 11.2024

New Store Opening Manager

7Brew Coffee
06.2023 - 06.2024

Traveling Trainer

7Brew Coffee
10.2022 - 05.2023

Shift Lead

7Brew Coffee
09.2021 - 05.2023

Runner

Everett Law Firm
05.2020 - Current

Criminology & Sociology

University of Arkansas

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Abigail Ingram