Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail James

Apache Junction,AZ

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

2
2
years of professional experience

Work History

Shift Manager

Eegees
Mesa, AZ
11.2021 - 03.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Shift Manager

Bahama Bucks
Tempe, AZ
11.2019 - 05.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

High School Diploma -

Asu Preparatory Academy- Phoenix High School
Phoenix, AZ
12.2022

Skills

  • Accurate money handling
  • Inventory controls
  • Schedule Management
  • Training and mentoring
  • Staff Management
  • Strategic planning
  • Planning and Coordination
  • Team Building

Timeline

Shift Manager

Eegees
11.2021 - 03.2022

Shift Manager

Bahama Bucks
11.2019 - 05.2021

High School Diploma -

Asu Preparatory Academy- Phoenix High School

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