Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Jamfi

New Britain,CT

Summary


Mental health professional with comprehensive experience in providing compassionate care and support. Skilled in crisis intervention, patient evaluation, and therapeutic techniques. Strong focus on team collaboration, adapting to shifting needs, and delivering consistent results. Reliable and empathetic with robust communication and organizational abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mental Health Assistant

Conneticut Valley Hospital
08.2024 - Current
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Treated clients and families with respect and dignity.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Residential Monitor

COMMUNITY MENTAL HEALTH AFFILLIATES
11.2022 - Current
  • Responsible for maintaining a calm, friendly and cooperative atmosphere within the facility and with the participants to promote a clean, orderly and healthy environment at all times
  • Maintain an efficient and professional, courteous front desk at all times
  • Conducts checks of bed areas, outside grounds and common rooms to ensure that participants are involved in program activities or otherwise productively engaged
  • Transports participants to appointments or other locations as required
  • Observes, monitors and records the medication of participants
  • Maintains confidential, accurate and timely records of medications
  • Maintains and updates all logs books, required documentation, vehicle use log and any other forms of record keeping in a timely and accurate manner, including the proper storage of such documents
  • Promptly and accurately reports any issues or concerns regarding participants to Program Manager
  • Transmits daily email to Program Team regarding any incidents during shift
  • Conducts drug tests as directed by policy and required by program
  • Attends staff trainings and department meetings as needed and other duties as assigned.
  • Encouraged positive social interaction among residents through recreational activities and group outings.
  • Reported any suspicious activity or potential threats to appropriate personnel for further investigation.
  • Developed individualized service plans for each resident based on their needs assessment evaluations.
  • Enforced rules of the facility consistently while being mindful of individual differences among residents.
  • Collaborated with other staff members in order to maintain a safe and secure environment at all times.
  • Trained new residential monitors on program policies and procedures.
  • Provided transportation services for medical appointments or community events when necessary.
  • Performed administrative duties such as filing documents or preparing reports related to resident care.
  • Organized recreational events such as movie nights, game nights, arts and crafts activities., that allowed for healthy socialization between residents.
  • Observed changes in resident behavior patterns that could indicate mental health issues or drug use problems.
  • Participated in team meetings where residential issues were discussed and solutions were proposed by staff members.
  • Scheduled biweekly meetings with families of the residents in order to update them on their child's progress.
  • Offered one-on-one counseling sessions with residents who needed additional assistance in managing emotions or challenging behaviors.
  • Utilized various motivational techniques to encourage self-improvement among residents.
  • Maintained records of resident activities and progress, including incident reports and daily log entries.
  • Supported case managers during home visits by providing information about the resident's current living situation.
  • Conducted regular room inspections for cleanliness, safety hazards, and adherence to facility rules.
  • Monitored residents in the dormitory to ensure safety and security protocols were followed.
  • Improved patient outcomes through peer groups and facilitating continuing education.
  • Assisted with crisis intervention as needed to de-escalate situations or provide emotional support to residents.
  • Provided guidance and support to residents regarding personal development goals, behavior management plans, and conflict resolution strategies.

Nursing Assistant

COMPANION ANF HOMEMAKERS
08.2021 - 01.2023
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Implemented fall prevention techniques as specified in plan of care.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Collected specimens from patients for laboratory testing purposes.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Administered medications and educated patients and families on correct at-home administration.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Reminded patients to take prescribed medications or nutritional supplements.

Direct Care Staff

CCARC
09.2019 - 02.2020
  • Provide support to adults living with a wide range of disabilities, including physical, developmental and intellectual disabilities
  • Work closely with up to three residents per shift
  • Support and guide residents with activities of daily living (ADL)
  • Administer medications and transport residents to job sites.
  • Assisted with medication administration and documentation of treatments.
  • Provided personal care to clients, such as bathing, dressing and grooming.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Supervised activities of daily living for clients.
  • Developed individualized plans of care to address each client's needs.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Ensured safety of all clients in accordance with facility regulations.
  • Encouraged socialization among clients through recreational activities.
  • Communicated effectively with other members of the healthcare team.
  • Maintained accurate records and reports related to client care activities.
  • Assessed changes in physical or mental condition and reported findings to supervisor.
  • Adhered to professional standards, facility policies and procedures.
  • Promoted a positive environment that respects the dignity of residents and clients.
  • Supported client rights in accordance with applicable laws, regulations and ethical standards.
  • Participated in training programs as required by state licensing regulations.
  • Provided emotional support and encouragement to clients during difficult times.
  • Utilized appropriate techniques when dealing with challenging behaviors.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Applied clean dressings, stockings or support bandages under direction of nurse or physician.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Collaborated with interdisciplinary team members in providing quality patient care services.
  • Responded promptly to emergency situations involving client health or safety.
  • Transported specimens or pharmacy items along with proper documentation to authorized personnel.
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Assisted individuals in development of social skills to become integrated in community.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Used approved crisis intervention techniques in emergency situations.

Nursing Assistant

Visiting Angels
05.2017 - 01.2019
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by nursing staff
  • Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
  • Feed and assist patients to eat or drink and remind them to take medications and nutritional supplements
  • Entertain, converse with, and read aloud to patients to keep them mentally healthy and alert.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Implemented fall prevention techniques as specified in plan of care.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.

Nurse Assistant

Amber woods of Farmington
08.2015 - 05.2017
  • Monitored vital signs, such as blood pressure and pulse
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Assisted patients with bathing, oral hygiene, grooming, feeding, and automobiles
  • Maintained accurate records of patient care, conditions, progress, and concerns
  • Member in good standing with Nurse Aide Registry
  • Helped patient move in and out of bed, baths, wheelchairs and automobiles.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
  • Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Ensured that medical equipment was properly maintained and functioning correctly.
  • Assisted with administering medications under the direction of a Registered Nurse.
  • Participated in team meetings with other healthcare professionals about individual patient plans of care.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Educated new hires on policies and procedures related to the nursing assistant role within the facility.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Delivered high level of care to every patient.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Initiated conversations with families about end-of-life decisions if indicated by physicians' orders.
  • Observed universal precautions at all times when handling infectious materials or bodily fluids.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Engaged with patient family and friends to provide courteous visit experience.

Nurse Assistant

Guardian Angels Homecare LLC
02.2014 - 08.2015
  • Cooked appetizing and satisfying meals and snacks
  • Monitored accurate records of patient care, conditions, progress, and concerns
  • Responded appropriately to the physical, emotional, and developmental needs of patients
  • Scheduled and accompanied clients to medical appointments
  • Assist patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Ensured that medical equipment was properly maintained and functioning correctly.
  • Assisted with administering medications under the direction of a Registered Nurse.
  • Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
  • Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Participated in team meetings with other healthcare professionals about individual patient plans of care.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Educated new hires on policies and procedures related to the nursing assistant role within the facility.

Education

Associate Degree in Criminal Justice -

Goodwin University
East Hartford, CT
06.2020

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Bilingual in English and Twi
  • Effective Communication Skills
  • Companionship and Emotional Caregiver
  • Outpatient Services
  • Community Resources
  • Rehabilitation Planning
  • Referral Coordination
  • Community Outreach
  • Medical Recordkeeping
  • Progress Monitoring
  • Intervention Tactics
  • Client Needs Assessment
  • Needs Assessment
  • Client Advocacy
  • Microsoft Office
  • Planning
  • Critical Thinking
  • Maintenance & Repair
  • Mental health awareness
  • Substance Abuse Knowledge
  • Professional boundaries
  • Case Documentation
  • Suicide Prevention
  • De-Escalation Techniques
  • Self-care strategies
  • Behavioral Management
  • Psychiatric Terminology
  • Therapeutic communication
  • Patient Assessment
  • Crisis Intervention
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Active Listening
  • Patient Safety
  • Patient confidentiality
  • Adaptability and Flexibility
  • Behavioral support
  • Team building
  • Vitals monitoring
  • HIPAA Requirements
  • Patient Care Coordination
  • Self Motivation

Certification

Certified Nurse Aide, Current

Timeline

Mental Health Assistant

Conneticut Valley Hospital
08.2024 - Current

Residential Monitor

COMMUNITY MENTAL HEALTH AFFILLIATES
11.2022 - Current

Nursing Assistant

COMPANION ANF HOMEMAKERS
08.2021 - 01.2023

Direct Care Staff

CCARC
09.2019 - 02.2020

Nursing Assistant

Visiting Angels
05.2017 - 01.2019

Nurse Assistant

Amber woods of Farmington
08.2015 - 05.2017

Nurse Assistant

Guardian Angels Homecare LLC
02.2014 - 08.2015

Associate Degree in Criminal Justice -

Goodwin University

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Abigail Jamfi