Abigail Jean-Louis
Douglas
Summary
Detail-oriented administrative professional with a successful track record in office management, client communication, and data handling in remote and on-site environments. Skilled in utilizing Microsoft Office and other modern collaboration tools to streamline workflows and maintain confidentiality. Recognized for providing exceptional support with a professional demeanor, quick to learn, highly dependable, and committed to delivering efficient, organized solutions in fast-paced administrative settings.
Overview
5
5
years of professional experience
Work History
Studio Coordinator
CRA8art
11.2024 - Current
- Supervised studio staff for timely, accurate and high-quality task completion.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Gained strong leadership skills by managing projects from start to finish.
- Supported artist goals with corresponding action plans and timelines.
- Fostered relationships with industry professionals for future connections.
- Organized and executed industry events for in house talent
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Licensing Coordinator
Majesty Brands
01.2024 - 10.2024
- Responded to in-person, telephone, and email requests for information from general public, attorneys and other involved parties.
- Updated operational records or licensing information using computer terminals.
- Performed routine data entry or document management.
- Stayed up-to-date on New York and China's laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by email or telephone of additional steps needed to obtain licenses.
- Developed strong organizational and communication skills through day to day work and volunteer activities.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Supported current production needs by moving items between equipment, storages, and staging areas.
Front Desk Receptionist
Barrington Terrace
09.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
Executive Assistant
GFL.A Construction Services
01.2021 - 05.2021
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Customer Service Specialist
Maximus
02.2021 - 03.2021
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Developmental Psychology -
Kaiser University
Naples01.2019
Skills
- Microsoft 365 (Outlook, Excel, Word, Teams)
- Data Entry & Record Keeping
- Client Communication & Customer Service
- Confidential Document Handling
- Calendar & Email Management
- Spreadsheet Tracking
- Remote Team Collaboration
- Office Administration
- Planning & Organization
- Studio management
- Complaint resolution
- Genesys Workspace CRM system proficiency
- Inbound and outbound calling
- Relationship building
- Email management
- Time management
- Document handling
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Haitian Creole
Native or Bilingual
Timeline
Studio Coordinator
CRA8art
11.2024 - Current
Licensing Coordinator
Majesty Brands
01.2024 - 10.2024
Front Desk Receptionist
Barrington Terrace
09.2022 - 06.2023
Customer Service Specialist
Maximus
02.2021 - 03.2021
Executive Assistant
GFL.A Construction Services
01.2021 - 05.2021
Developmental Psychology -
Kaiser University
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