Abigail Jennings

Medical Services Of America

08.2022 - Current

Assisted in training new staff members on proper procedures for clinical scheduling tasks, promoting consistency across clinic operations.
Coordinated referrals from other clinics or specialists, ensuring seamless continuity of care for patients.
Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
Reduced waiting times for patients by implementing a robust schedule management system.
Assisted in maintaining an organized office environment through timely filing of paperwork and efficient record-keeping practices.
Maintained high levels of accuracy in data entry tasks, contributing to the overall integrity of the clinic''s scheduling system.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated with other departments to facilitate seamless operation and excellent patient care.
Prepared and processed patient referrals and transfer requests.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Implemented innovative solutions to improve scheduling processes, ultimately leading to increased patient satisfaction rates.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Summary