Abigail Jenny
Spring,TX
Summary
Customer service focused candidate able to put advanced communication and interpersonal skills into practice. Highly trained in the restaurant industry and eager to learn new skills and adaptable to new environments. Able to anticipate customer needs and facilitate enjoyable, and professional dining experiences.
Overview
6
6
years of professional experience
Work History
Hostess/Server/Bartender
Pondicheri
04.2023 - 02.2024
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Hostess
Perry's Steakhouse And Grille
05.2021 - 03.2023
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Assigned guests to tables often considering guests’ table/server preferences and keeping the current server rotation in mind to help with the flow of the whole restaurant.
- Maintained the cleanliness of the host stand and other areas of the restaurant when necessary.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Prepped restaurant before hours to get ready for the day and ensure a smooth shift.
- Communicated any guest complaints or concerns/comments to managers.
- Managed the other host/hostesses, ensuring all tasks were getting done efficiently and professionally.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Lead Lifeguard
River Oaks Country Club
03.2021 - 05.2021
- Ensured swimmer safety by diligently monitoring pool activities and enforcing rules.
- Restocked towel holders located around the pool deck and transferred used towels to the club laundry room
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Built strong relations with the club members and responded to any questions or concerns.
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
- Ensured all guards were performing all their duties efficiently and effectively and providing correction feedback to the pool manager when necessary.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
Swim Instructor
Emler swim school
11.2019 - 01.2021
- Taught crucial water safety skills to students ages 6mo.- 12yr.
- Taught advanced swim techniques to students ages 4yr.- 12yr.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Built relations with students and parents and checked with parents before and after every session to ensure satisfaction with the student’s progress and communicate any concerns the parent or I had.
- Maintained the cleanliness of the pool deck including tasks like disinfecting equipment in between classes, cleaning the pool vacuum, and washing the windows surrounding the pool.
Lifeguard
Southwest Pool Company
05.2018 - 08.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Performed timely rescues, administering first aid and CPR when necessary, resulting in reduced injury severity.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Improved pool cleanliness by regularly testing water quality and adjusting chemical levels as needed.
- Built relations with pool guests and assisted with any questions they had regarding pool hours and rules.
- Deep cleaned the pool on days the pool was closed, including using a pool vacuum and pool brush and net.
Education
Associate of Science Degree -
Lonestar Community college
High School Diploma -
Klein Collins High School
06.2021
Skills
- Guest Complaint Resolution
- Dining Room Management
- Reservations Management
- Food Running
- Table Setting
- Beverage Preparation
- Cash Handling
- Critical Thinking
- Quality Assurance
Timeline
Hostess/Server/Bartender
Pondicheri
04.2023 - 02.2024
Lead Hostess
Perry's Steakhouse And Grille
05.2021 - 03.2023
Lead Lifeguard
River Oaks Country Club
03.2021 - 05.2021
Swim Instructor
Emler swim school
11.2019 - 01.2021
Lifeguard
Southwest Pool Company
05.2018 - 08.2019
Associate of Science Degree -
Lonestar Community college
High School Diploma -
Klein Collins High School