ABIGAIL JOHNSON
Miami Gardens,Florida
Summary
SKILLS BASED SUMMARY
Events Planning
§ Assisted in the planning and execution of mega sized events and conventions with up to 4,000 + attendees- Fontainebleau Miami Beach- 2023
§ Head of the Steering Committee- Chancellor Hall Tourism Forum 2019- UWI
§ Marketing Manager- Assured Alliance Robotics Seminar 2019- UWI (Constructed and pitched convincing proposals to large entities soliciting sponsorships for the event.)
§ Floor Production Assistant Manager - Bahamas Elevation Awards- 2018
Social Media Marketing
§ Executing marketing campaigns for the brand in order to increase its following, engagement and website traffic therefore converting target audience into sales
§ Using scheduling software such as Hootsuite, Buffer and Facebook scheduler to schedule posts in a timely and orderly fashion and creating attractive pictures and videos in Canva
Content Creation
§ Creating entire video productions from pre- production to publishing, including recording, directing, editing, and proofreading content.
§ Creating scripts for video productions
§ Marketing published content on all social media using relevant keywords, hashtags and
Overview
9
9
years of professional experience
Work History
Conventions Services/Sales Coordinator
Fontainebleau Miami Beach
05.2023
- Assisted in the planning and execution of mega sized events and conventions with 4,000+ attendees
- Created, prepared and distributed banquet event orders for the events and conventions
- Laisoned with other departments such as banquets, marketing, catering, sales, front desk, valet and engineering while communicating important information to ensure events’ success
- Providing high level support for the Executive Director of Convention Services and Senior Convention Services Managers
- Effectively coordinating and organizing pre-planning meetings including creating room reservations, inputting VIP amenities into Opera, sending out invites, and creating reservations for clients.
Manifest Specialist Interim
Royal Caribbean Group (Silversea Cruises)
11.2022
- Coordinating the transfers, hotel arrangements and land activities for embarking and disembarking guests of one of the country’s leading luxury cruise lines
- Liaison with tour operators and travel agents all over the world to coordinate transfers, hotel stays etc
- Guests
- Constructed daily reports and sent daily emails to different personnel of the operations turnaround department to ensure a smooth transfer of guests.
Social Media Marketing Manager
Konfidence Llc
04.2021
- Executing marketing campaigns for the brand in order to increase its following, engagement and website traffic therefore converting target audience to sales
- Using scheduling software such as Hootsuite, Buffer and Facebook scheduler to schedule posts in a timely and orderly fashion and creating attractive pictures and videos in Canva
- Running Instagram and Facebook ads and analyzing the data to make informed decisions
- Making attractive reels, videos, posts, etc
- With compelling call to actions
- Analyzing data from Facebook and Instagram insights, Google my Business etc
- In order to continue improving marketing strategies.
Local Operations Manager
Vacasa Llc
10.2023 - Current
- Manage and undertake the responsibility of property manager of a portfolio of 40+ properties
- Manage/Supervise up to five (5) property caretakers
- Communicate with owners daily about the upkeep of their unit
- Communicate with guests and other team members daily to ensure smooth guest arrivals
- Conduct daily property inspections to ensure the immaculate upkeep of the owners properties
- Curate owners expense reports and financial statements and communicate them to owners
- Curate my personal expense reports and financial statements and for my managers’ approval.
Guest Services and P.B.X Agent
Holiday Inn Express and Suites
01.2022 - 11.2022
- Provided superb customer service experience to guests
- Successfully checked guests into their hotel rooms, issuing keys, registration cards, etc
- Charge guests the amount of their vacation stay upon check-in
- Successfully handled guests’ concerns both in person and over the phone
- Successfully made and confirmed some guests’ reservations
- Successfully accepted and checked in walk-in guests into clean and vacant rooms
- Answered calls in the PBX office and routed them to the necessary departments.
Guest Services Agent
Radisson Panama City Beach Florida Oceanfront
01.2021 - 01.2022
- Provided superb customer service experience to guests
- Successfully checked guests into their hotel rooms, issuing keys, registration cards, etc
- Charge guests the amount of their vacation stay upon check-in
- Successfully handled guests’ concerns both in person and over the phone
- Successfully made and confirmed some guests’ reservations.
Assistant General Manager
Hellshire Beach Club Hotel
01.2019 - 09.2020
- Supervised the front desk and the housekeeping staffs of about 10+ employees
- Made the weekly and monthly schedule for staff
- Attended weekly management meetings
- Assisted in the creation and review of the hotel’s quarterly budgets and spending
- Frequently created and reviewed the hotel’s occupancy and forecasting reports
- Interviewed, hired, trained and evaluated some staff according to the hotel’s standards
- Conducted and led weekly departmental meetings with employees
- Led by example by creating an encouraging and uplifting work environment
- Frequently handled guests’ complaints and provided superb customer service in the process.
Customer Service Consultant
Advantage Communications Ltd
08.2015 - 08.2016
- Resolved customers’ issues and provided excellent customer service to customers all over the world on an online multimillion-dollar marketplace via telephone and e-mail
- Handled troubleshooting issues and queries
- Prepared detailed annotations and e-mails for cases daily
- Advised customers of the financial state of their accounts.
Education
Bachelor of Science- Tourism Management -
The University of the West Indies Mona Campus
Kingston, JamaicaSkills
- Copywriting
- Story Telling
- Public Speaking
- Content Creation
- Creative Thinking
- Opera Property Management Software
- Amadeus Delphi Events Software
- Basic Video and Photo Editing
Leadership Experience
- Head of the Steering Committee, Chancellor Hall Tourism Forum, 2019, UWI
- Marketing Manager, Assured Alliance Robotics Seminar, 2019, UWI, Constructed and pitched convincing proposals to large entities soliciting sponsorships for the event.
- Floor Production Assistant Manager, Bahamas Elevation Awards, 2018
- Executive Board Member, Bahamas Elevation Awards, 2018
- Executive Hype Crew Member, Youth View Awards, 2016
Timeline
Local Operations Manager
Vacasa Llc
10.2023 - Current
Conventions Services/Sales Coordinator
Fontainebleau Miami Beach
05.2023
Manifest Specialist Interim
Royal Caribbean Group (Silversea Cruises)
11.2022
Guest Services and P.B.X Agent
Holiday Inn Express and Suites
01.2022 - 11.2022
Social Media Marketing Manager
Konfidence Llc
04.2021
Guest Services Agent
Radisson Panama City Beach Florida Oceanfront
01.2021 - 01.2022
Assistant General Manager
Hellshire Beach Club Hotel
01.2019 - 09.2020
Customer Service Consultant
Advantage Communications Ltd
08.2015 - 08.2016
Bachelor of Science- Tourism Management -
The University of the West Indies Mona Campus
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