Abigail Johnson
Kingsburg,CA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining appointment processes at Visalia Eye Center. Excels in HIPAA compliance and critical thinking, ensuring confidentiality and efficient patient care coordination. Demonstrated ability to multitask and improve customer service across various roles, achieving significant improvements in patient relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Visalia Eye Center
03.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Resolved customer complaints using established follow-up procedures.
Hostess/Restaurant Server
Legends Taphouse and Grill
10.2021 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Ice Cream Server
Bella Creamery
03.2020 - 10.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
High School Diploma -
Kingsburg High School
Kingsburg, CACertificate - Medical Office Administration
San Joaquin Valley College
Visalia, CA03.2023
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Insurance Verification
- Patient Relations
- Patient Care Coordination
- Patient Records Management
- Multitasking ability
Timeline
Patient Care Coordinator
Visalia Eye Center
03.2023 - Current
Hostess/Restaurant Server
Legends Taphouse and Grill
10.2021 - 03.2023
Ice Cream Server
Bella Creamery
03.2020 - 10.2021
High School Diploma -
Kingsburg High School
Certificate - Medical Office Administration
San Joaquin Valley College