Abigail Johnson
Largo
Summary
Experienced hospitality professional with a strong record of delivering exceptional customer service and satisfaction. Demonstrated ability to thrive in fast-paced environments while managing multiple tasks and inquiries. Committed to teamwork and adaptability, consistently meeting evolving demands. Reliable and results-oriented, equipped with excellent communication skills and a positive attitude.
Overview
6
6
years of professional experience
Work History
Server
Irish 31
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Beverage Cart Attendant and Server
Tuscawilla Country Club
08.2021 - 05.2024
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
Beverage Cart Attendant
Monticello Country Club
09.2020 - 05.2021
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
Clothing Sales Associate
Polo Ralph Lauren
11.2019 - 05.2021
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Education
Bachelor of Science - Business
University of South Florida
Tampa, FL11-2026
Associate of Arts - Business
Valencia College
Orlando, FL04-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Irish 31
08.2024 - Current
Beverage Cart Attendant and Server
Tuscawilla Country Club
08.2021 - 05.2024
Beverage Cart Attendant
Monticello Country Club
09.2020 - 05.2021
Clothing Sales Associate
Polo Ralph Lauren
11.2019 - 05.2021
Bachelor of Science - Business
University of South Florida
Associate of Arts - Business
Valencia College
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