Abigail Johnson
Angola
Summary
Dynamic Relationship Banker at NBT Bancorp with a proven track record in customer service and financial advising. Expert in cross-selling banking products, achieving high customer satisfaction ratings. Skilled in cash handling and relationship management, fostering client loyalty through personalized solutions and effective communication. Committed to enhancing client experiences and achieving financial goals.
Professional banking specialist with strong background in financial operations and customer service. Adept at managing teller activities, ensuring accuracy in transactions, and maintaining compliance with banking regulations. Strong focus on collaboration, flexibility, and achieving results in dynamic environment. Known for reliability, excellent communication skills, and ability to adapt to changing needs.
Experienced with teller operations management, ensuring smooth and efficient workflows. Utilizes strong leadership and team management skills to maintain high levels of service and accuracy. Track record of enhancing customer satisfaction and operational efficiency through effective problem-solving and coordination.
Overview
8
8
years of professional experience
Work History
Relationship Banker
NBT Bancorp
06.2022 - Current
- Assisted clients with account inquiries, providing accurate information and guidance on banking products.
- Processed customer transactions efficiently, ensuring compliance with bank policies and procedures.
- Supported onboarding of new clients by gathering necessary documentation and verifying identity.
- Educated customers on digital banking tools, enhancing their understanding and usage of online services.
- Collaborated with team members to resolve customer issues promptly, fostering a positive banking experience.
- Maintained up-to-date knowledge of financial regulations, contributing to compliance within the branch operations.
- Participated in training sessions to enhance product knowledge and improve customer service skills.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Sales Associate
Aldi
08.2019 - 06.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Maintained store presentation standards through effective merchandising techniques.
- Collaborated with team members to optimize stock levels and reduce out-of-stock situations.
- Trained new associates on sales techniques and customer service protocols.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Kitchen Supervisor
Beach Club at Mickey Rats
06.2017 - 08.2019
- Supervised kitchen staff to ensure efficient food preparation and service during peak hours.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained new employees on kitchen protocols, safety standards, and best practices.
- Coordinated with front-of-house staff to streamline communication and improve guest satisfaction.
- Monitored compliance with health regulations to maintain kitchen cleanliness and safety standards.
- Analyzed kitchen workflows, identifying areas for improvement to enhance operational efficiency.
- Led team meetings to discuss performance metrics, address challenges, and foster a collaborative environment.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Education
High School Diploma -
Lake Shore Senior High
Angola, NYSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Creative thinking
- Cross-selling products
- Banking
- Financial advising
- Community relations
- Cash flow management
- Recordkeeping requirements
- Policy development and implementation
- Resourcefulness
- Proficient in program
- Teller background
- Account closings
- Financial processes
- Account audits
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Active listening
- Time management
- Attention to detail
- Multitasking
- Account updating
- Customer service
- Relationship building
- Product knowledge
- Goal setting
Timeline
Relationship Banker
NBT Bancorp
06.2022 - Current
Sales Associate
Aldi
08.2019 - 06.2022
Kitchen Supervisor
Beach Club at Mickey Rats
06.2017 - 08.2019
High School Diploma -
Lake Shore Senior High