ABIGAIL JOSEPH
Cibolo,Tx
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
Work History
Patient Service Representative/ Medical billing
Physician Premier Emergency service
07 2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Used RN to schedule appointments.
- Took copayments and compiled daily financial records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Resolved billing inquiries and disputes in timely fashion.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative
TTEC
07 2017 - 08 2018
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Unlicensed auto insurance
AllState
07 2017 - 07 2019
- Take calls from customer to assist them with their auto insurance policy.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
- Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.
Customer Service Representative
Comcast
04 2019 - 05 2021
- Take internet issue calls
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tier 2 Customer Service Representative
Teleperformance USA
10 2018 - Current
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Conducted follow-up calls to gauge satisfaction levels post-resolution, identifying areas for potential improvement moving forward.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
- Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
- Contributed to a reduction in overall customer complaints by consistently delivering high-quality support interactions.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Enhanced team productivity by sharing best practices and collaborating on process improvements.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Education
Distance Learning and Certification - Medical Billing And Coding
Texas State University
06.2021
FIRST SCHOOL LEAVING CERTIFICATE -
MODEL PRIMARY SCHOOL GARKI
2010
MASS.COMM (AWAITING RESULT) Medical Billing and Coding Certificate. 2yearss course. -
DORBEN POLYTECHNIC BWARI FCT
2010
SENIOR SECONDRY SCHOOL CERTIFICATE -
GOVERNMENT SECONDARY SCHOOL
2007
Skills
- Organizational Skills
- Multitasking Abilities
- Customer Service
- Recordkeeping
- Written Communication
- Good Telephone Etiquette
- Calm Under Pressure
- Remote Office Availability
- Excellent Communication
- Problem-Solving
- Team Management
- Friendly, Positive Attitude
Certification
- Certified medical billing and coding, for 3years
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved issues which led to my promotion.
Timeline
Patient Service Representative/ Medical billing
Physician Premier Emergency service
07 2022 - Current
Customer Service Representative
TTEC
07 2017 - 08 2018
Unlicensed auto insurance
AllState
07 2017 - 07 2019
Customer Service Representative
Comcast
04 2019 - 05 2021
Tier 2 Customer Service Representative
Teleperformance USA
10 2018 - Current
Distance Learning and Certification - Medical Billing And Coding
Texas State University
FIRST SCHOOL LEAVING CERTIFICATE -
MODEL PRIMARY SCHOOL GARKI
MASS.COMM (AWAITING RESULT) Medical Billing and Coding Certificate. 2yearss course. -
DORBEN POLYTECHNIC BWARI FCT
SENIOR SECONDRY SCHOOL CERTIFICATE -
GOVERNMENT SECONDARY SCHOOL
Similar Profiles
Angela BenavidesAngela Benavides
ER Tech at Physician Premier Emergency RoomER Tech at Physician Premier Emergency Room
Rebeka OliverioRebeka Oliverio
Medical Biller/Receptionist at Premier Physician of MichiganMedical Biller/Receptionist at Premier Physician of Michigan
Felecia GaborFelecia Gabor
Medical Assistant at Premier Physician NetworkMedical Assistant at Premier Physician Network
Adrian LopezAdrian Lopez
HR/Payroll Manager at Arrowall CompanyHR/Payroll Manager at Arrowall Company
Alex SalinasAlex Salinas
Allergy Technician, Medical Assistant at University Health SystemAllergy Technician, Medical Assistant at University Health System