Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Justin-Kelley

Colorado Springs,CO

Summary

Dynamic Store Manager with a proven track record at Zumiez, excelling in customer service and inventory management. Successfully coached teams to enhance sales and customer satisfaction, while optimizing labor scheduling to maximize productivity. Recognized for fostering a positive work environment and implementing effective merchandising strategies that drove a revenue growth of 5.41% in first fiscal year.

Overview

4
4
years of professional experience

Work History

Store Manager

Zumiez
05.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, interviewed and hired new sales associates.
  • Merchandised displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Sales Associate

Journeys Shoes
07.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Palmer High School
Colorado Springs, CO
05-2022

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Inventory management
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • Leadership development
  • Opening and closing procedures

Timeline

Store Manager

Zumiez
05.2023 - Current

Sales Associate

Journeys Shoes
07.2021 - 08.2022

High School Diploma -

Palmer High School

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Abigail Justin-Kelley