Abigail Kaleta
Galway,NY
Summary
Professional healthcare service provider with experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Associate
Albany Med Emurgentcare
05.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Efficiently answered incoming phone calls from patient's, directing their question's appropriately.
Store Associate
Weis Markets
04.2018 - 06.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Logged reports, expenses, receipts, and sales in company database.
Internship Student
Chilson Clinic
01.2019 - 03.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Bachelor of Science - Biology
University At Albany
05.2025
High School Diploma -
Tunkhannock Area High School
06.2021
Skills
- Confidential Records Management
- Problem Resolution
- Policy Implementation
- Personnel Engagement
- Budget Planning
- Complaint Management
- Complex Problem-Solving
- Insurance Verification
- Medical terminology knowledge
- Customer Service
- Patient Registration
- Medical Records Management
- Documenting and Recording Information
- Benefits Explanation
Timeline
Patient Service Associate
Albany Med Emurgentcare
05.2023 - Current
Internship Student
Chilson Clinic
01.2019 - 03.2019
Store Associate
Weis Markets
04.2018 - 06.2021
High School Diploma -
Tunkhannock Area High School
Bachelor of Science - Biology
University At Albany
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