Abigail Kasparek
Spokane
Summary
Dynamic and customer-focused professional with extensive experience at Blissful Blends, excelling in team collaboration and effective communication. Proven ability to enhance customer satisfaction and maintain cleanliness standards while training staff. Expert in cash handling and supply ordering, committed to fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Lead Barista
Blissful Blends
01.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista
HMSHost
09.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Guest Associate
Target
06.2022 - 09.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Greeted customers and offered assistance, and answered questions to build rapport and retention.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Maintained consistent brand identity across multiple retail locations, ensuring a unified shopping experience for customers.
Education
Associate of Arts - Genral Associate Degree
Yakima Valley Community College
Yakima, WA06-2022
Skills
- Cleanliness standards
- Adaptability to change
- Supply ordering
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Documentation review
- Team player
- Customer service-focused
- Friendly
- Cash handling expert
- Reliable
- Teamwork and collaboration
Timeline
Lead Barista
Blissful Blends
01.2024 - Current
Barista
HMSHost
09.2023 - 01.2024
Guest Associate
Target
06.2022 - 09.2023
Associate of Arts - Genral Associate Degree
Yakima Valley Community College
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