Abigail Kelley
Lynchburg,VA
Summary
Motivated and customer-focused Business Administration and Management student with hands-on experience in customer service, retail sales, food service, and artisan market sales. Proven ability to manage multiple responsibilities in fast-paced environments, including scheduling, sales, inventory management, food preparation, and event support. Strong communication, organizational, and problem-solving skills developed through diverse work experiences while balancing full-time online coursework. Adaptable, dependable, and eager to contribute to a team while continuing to grow professionally.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Jewery Artisan & Sales Associate
Ohana Sistaz
Honolulu, Hawaii
11.2025 - 04.2026
- Managed inventory levels to ensure product availability for customers.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted in designing and crafting unique jewelry pieces.
- Trained new employees on safety protocols and equipment usage.
- Operated machinery for jewelry production and assembly processes.
- Researched trends in the industry and identified potential markets for new products.
- Established relationships with vendors to obtain necessary supplies at competitive prices.
- Created detailed designs for custom pieces of jewelry based on customer requests.
Front Office Assistant
Northeast Harbor Tennis Club
Northeast Harbor, Maine
05.2025 - 08.2025
- Managed appointment scheduling for court reservations and equipment rentals.
- Greeted members and guests, ensuring a welcoming atmosphere at the tennis club.
- Assisted in organizing club events and tournaments, enhancing member engagement.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Inputted orders into database system accurately and timely.
- Answered incoming calls, responded to voicemails, and transferred calls.
Lifeguard
Northeast Harbor Pool Club
Northeast Harbor, Maine
05.2023 - 08.2024
- Responded quickly to emergencies with appropriate first aid measures.
- Monitored pool activities to ensure safety for all patrons.
- Assisted in teaching swimming techniques to club members of all ages.
- Maintained cleanliness of the pool area and surrounding facilities.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Restaurant Team Member
C-rays Lobster
Bar Harbor, Maine
06.2021 - 09.2022
- Maintained cleanliness and organization of kitchen and dining areas throughout shifts.
- Collaborated with team members to ensure timely food delivery to customers.
- Handled cash transactions accurately while operating the register during busy periods.
- Engaged with customers to enhance their dining experience and address inquiries promptly.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Trained new team members on restaurant policies and procedures.
- Prepared food items such as salads, sandwiches, and desserts.
- Bussed, cleared, and reset tables throughout shift.
- Delivered food to tables in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Hawaii Pacific University (Online)
Honolulu, HI05-2027
Skills
- Customer service
- Inventory management
- Team collaboration
- Project management
- Sales techniques
- Market research
- Public safety
- Leadership skills
- Cash handling
- Time management
- Housekeeping
- POS systems
- Problem-solving
- Telephone etiquette
Certification
- Food Handler Certificate
- CPR/AED for Professional Rescuers Certificate
- First Aid Certificate
- Lifeguarding Certificate
Timeline
Jewery Artisan & Sales Associate
Ohana Sistaz
11.2025 - 04.2026
Front Office Assistant
Northeast Harbor Tennis Club
05.2025 - 08.2025
Lifeguard
Northeast Harbor Pool Club
05.2023 - 08.2024
Restaurant Team Member
C-rays Lobster
06.2021 - 09.2022
Bachelor of Business Administration And Management - Business Administration And Management
Hawaii Pacific University (Online)